This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brent, We sincerely appreciate you taking the time to share your feedback with us regarding your stay! It's important to us that our guests have a great visit to our resort. We hope you have future plans to return.
Business response:
Bernard, We appreciate you sharing your feedback with fellow travelers. Our team works hard to ensure our guests have the best possible experience while visiting our resort.
Hotel was great, check in was fast. Was there for a concert. Amazing venue... rooms was good, bathroom was clean. Had some dead flys stuck to the window curtain. But other then that great.
Business response:
Brandon,We appreciate your feedback and are glad you found many aspects of your stay to be enjoyable, but we apologize to hear about the fly issue and will ensure this is addressed appropriately. We hope you return again soon.
Excellent
Business response:
Annalyn, We sincerely appreciate your feedback and are thrilled to hear you had a great stay with us! We hope you return again soon.
Great Stay Great comfortable stay and the casino is nice.
Business response:
George A,We appreciate your feedback and we're pleased to hear you had a comfortable stay. We hope you return again soon!
Outside of having to wait to checkin because there was only one person working our stay was great .
Business response:
Darlene,We appreciate your kind words and your understanding regarding a delayed check-in. We are glad to hear you had a great stay and we hope you return again soon.
Excellent get away with friends. Only downside was the steak house wasn’t open on a Tuesday. ☹️
Business response:
Brian, We are thankful you chose to visit our resort for your getaway. We apologize for any inconvenience that may have been caused by the steakhouse's operating hours. We hope you return again in the future.
Business response:
Carl,We appreciate your feedback!
A little trouble checking in..but after that a good stay
Business response:
John Barry,We appreciate your feedback and are glad you had a good stay, although we do apologize for any issues you may have encountered during check-in. We hope you return again soon so we may provide you with a better experience.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,201 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.