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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Business response:
Christine, Your feedback is greatly appreciated. We're glad you had a great stay, and we hope you consider returning if you are ever in the area again.
Business response:
Shaviyana, We appreciate your feedback. While it sounds like you had a pleasant stay, we aren't fully satisfied unless our guests have an exceptional visit worth mentioning! We will be sure to work to improve our operations for future visits.
Comfy stay The bed and pillows are the most comfortable I’ve slept on. Loved the bathroom too and very clean.
Business response:
Nancy, We appreciate you taking the time to share feedback regarding your visit to our resort. We're glad you had a clean and comfortable stay. We hope you return again soon!
Business response:
Gerald,Your feedback is greatly appreciated. We're glad you enjoyed your visit. While an 8 out of 10 is a good score, there is always a level of improvement our team can strive for to provide the best possible accommodations and service.
Business response:
Christopher, We sincerely appreciate your feedback and are glad you had an enjoyable stay. We hope you visit us again soon.
Everything
Business response:
Calvin, Your feedback is greatly appreciated, and we're so glad you found all aspects of your stay to be enjoyable. We hope you return again soon!
It was a, visually & initially, a nice place. If you looked at all closer, you could see wood missing, scrapes, dirt, etc. There was no breakfast - even continental - with the room, and the room was over $300 per night for one room. It was quiet and a big, comfortable bed. The fridge smelled. Also, there is only 1 bank of elevators in and out, so we walked and walked each time we came & left. The staff member checking us in was nice, and we were able to park under a light. All in all it was about a B-
Business response:
Donna, We appreciate your candid feedback regarding our resort. While we are thrilled to hear you had positive and friendly encounters with our team members, there are areas in which we can improve upon as we look to receive 5 out of 5 scores. Your feedback has been shared with the appropriate departments.
Business response:
Victoria E, We sincerely appreciate your feedback, and are glad you had a great stay. We hope you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,983 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.