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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Dear Michael. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Business response:
Andrew, Thank you for the perfect 10!
Amazing! This by far one of the best we have stayed out for a weekend getaway. The room was luxurious, clean, and comfy. The hotel staff were helpful and we loved the security of only being able to get off on your designated floor. The casino was nice, they were out of cups for drinks, and their atm fee was pricey but that comes with the territory. Overall definitely recommend.
Business response:
Daniel- Thank you so much for the kind words as we are thrilled you enjoyed your stay. We look forward to seeing you again soon!
Nice , great place to stay
Business response:
Robert, So glad you enjoyed your stay. Looking forward to seeing you again soon!
Cleanness
Business response:
Anna, Thank you for the 5 * review. We appreciate you acknowledging the cleanliness of the property.
Great Hotel, sports book and casino. Wish Ky would allow tables. Only issue I had was with several cars parking in the Handicap spots. This should be more closely monitored. JJ
Business response:
Joe- We appreciate you kind words and apologize regarding the handicap spots as we patrol the lots every hour.
Beautiful! Room and hallways smelled great! Very clean.
Business response:
Shelia, Thank you for the 5 stars! Our room attendant executive specially made the fragrance for our rooms and corridors.
I’m enjoying the entertainment
Business response:
Therese, So glad you enjoyed the entertainment while staying with us. Please come back soon
The hotel itself was nice enough. Rooms were spacious and well-appointed. The problem in my eyes, however, was check-in. As I approached the desk (where staff were congregating), two women staff speaking Spanish looked straight at me, at each other, laughed hysterically and ran to the back. Then someone else (Gabe) checked me in and he seemed irritated to be bothering with me. I wouldn’t return to this hotel just because the staff made me feel like I was an inconvenience.
Business response:
Kevin, I do apologize for this isolated incident and the individuals have been spoken with regarding your comments. I do invite you back to see we take every survey to heart and want to provide the best possible service to each and every guest.,
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,229 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.