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Desert Hope Treatment Center
- Healthcare
- Las Vegas, NV
About this business
Location details
2465 E Twain Avenue, Las Vegas, NV, 89121, United States
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I feel very disrespected. It's located very centrally the therapists are effective. Needs better living arrangement for coeds.
Devastated by this facility! I took my brother there for detox. They allow these vulnerable patients access to social media, texting, email...while in detox?! Surprised by the lack of help. Forget about calling. I was brushed off twice asking why he has access to these things. Complete waste of time for my family.
Business response:
Rose, we appreciate you sharing your thoughts. We truly apologize for any part we played in hard feelings you have our facility. We do allow those who stay with us to have limited access to phones during specific hours. It is our belief that this is not a hinderance but helpful during recovery. We want to be sure we address your concerns correctly. Please contact us at DesertHopeClientConcerns@ContactAAC.com. We wish you and your family the best of luck moving forward.
One of the worst places I have had to go away to. The fact that I was supposed to be going there to get help just adds to the struggle. I have been clean since that month. This was in 2016. I hate having to reference staff but some are great and know that the facility is a big mask, if you are the type of person that requires any sort of “by the book” treatment or doesn’t mind feeling like they are at boot camp then you are good to go here. The therapists available I can not speak for due to the fact that I only saw 1 and I ... read more
Business response:
FP, thank you for taking time out of your day to leave this feedback. As you may have noticed we have so many staff who truly care and have the best intentions. Please know that any decision made is made because we think it is what is best for the person seeking treatment and for the situation. There are of course rules and regulations we must adhere to that may seem unfair but it is in the best interest of everyone. We hope you are still doing well and wish you all the best moving forward.
The nursing staff at Desert Hip where I did my detox there was a handful of nurses I was very happy with but the over all I was very unsatisfied with. They didn't take seriously or seem to care for the physical pain I was not associated with my detox.
Business response:
Jordan, thank you for taking the time to leave this review. While we are glad to hear that you did have a positive experience with some of our nursing staff, it is disheartening to hear that this was not your overall experience. Our staff care very much about those who seek treatment with us and take all their responsibilities seriously. We offer our sincerest apologies if this was not your experience. Best of luck to you moving forward.
I stayed there in late from Father's Day 2015 thru July 16 of 2015. My stay and experience were, interesting. Shortly after arrival, I was taken to an emergency room for what the doctor at DH felt was a heart problem. When doc explained to me what he felt was a problem, I informed him that that was a normal condition for me. I asked that he wait and call my doctor the next day, he said I must go the the ER. I went hade tests done and was told the same thing by the ER doctor. Again I explained to him the same thing and asked ... read more
Business response:
Thank you for taking the time to leave this review. We are so happy to know that you were successful in your sobriety. The health and safety of those who stay with us is a priority so we always take the appropriate measures to ensure they are being properly monitored and cared for. We wish you all the best in your journey through recovery. Please keep in touch!
I see you must review my comments before they are posted. I am not surprised. You don’t want anyone to know the truth. You are not a dual DX facility as I was told. Your food was awful and I lost weight. I could hardly walk. My son in law is a physician. You lied!!!!!
Where do I start. I didn’t feel physically safe there. Staff liked to pass the buck any time you had an important question. The therapist was unhelpful in catering to personal needs. The BHTs would not follow curriculum and just talk about themselves. There was a sewage issue and an entire floor smelled horrible. They advertised PTSD treatment but only had one meeting a week for it if that. Their idea of dual diagnoses was just to prescribe more medications to the patients. I can go on and on. This was my 3rd treatment facil... read more
One employee that works in the apartments for the IOP is rude and disrespectful. I have said hi to her everyday and she just looks at me. She is like this to everyone even her coworkers. During one of the meetings we went to she sat in the back continuously talking, the even had to ask them to be quiet. We all know she is using her food stamp card for her wedding, a good role model. She is constantly on her cell phone. I don't think she likes her job.
30 days of insincerity
Business response:
We are sorry that you had a negative experience. We place a great deal of worth on your experience and we will advance our program improvement initiatives from your expression of ideas.
Frequently asked questions about Desert Hope Treatment Center
How is Desert Hope Treatment Center rated?
Desert Hope Treatment Center has a 4.5 star rating with 2,457 reviews.
When is Desert Hope Treatment Center open?
Desert Hope Treatment Center is open now. It is open 24/7.