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Desert Radiology - Cathedral Rock
- Las Vegas, NV
About this business
Location details
7200 Cathedral Rock Dr #230, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 6:00 p.m. | |
| Thu | 6:30 a.m. to 6:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduling an appointment will be an ‘on hold’ nightmare. Prepare for a 40 to 50 minute wait before speaking to a scheduler.
Business response:
Please accept our sincerest apologies for your less than satisfactory experience with our practice. We are committed to providing great customer service and are working hard to correct the issues with our scheduling process. In the future, you may email us at ContactDR@desertrad.com and we will have a representative contact you to assist you in scheduling. Thank you.
Too long of a wait. Not so clear information provided.by Receptionist.
Business response:
Thank you for sharing your experience with us. We are committed to providing the best possible experience each and every day and are always striving to improve our service through the feedback we receive from our patients. Please contact us at marketing@desertrad.com to discuss your experience or have your questions answered.
refer to survey
I called the appointment line numerous times to set up my ultrasound appointment…nobody answered the phone! The final time I called, I waited on hold for FIFTY TWO MINUTES before some overworked employee answered. I also received NO confirmation notice or reminder about my appointment. Do the doctors who own this practice realize how poorly their patients are being treated?
Business response:
Please accept our sincerest apologies for your less than satisfactory experience with our practice. We are committed to providing great customer service and are working hard to correct the issues with our scheduling process. Please email us at ContactDR@desertrad.com and we will have a representative contact you to assist you in scheduling. Thank you.
Well when I showed up it was a zoo. The sign is so small and no one knew what to do or where to go. I'm 68 and had problems and people older it's just terrible. So you check in and wait but so busy no seats so people in hallway old and sad. The workers would call your name so ever so soft no one could hear them. They don't even come out in the hallway to call and you can't hear them. Affraid to use the restroom you might miss your turn. The whole set up was terrible for a Healthcare place. Maybe we should tell JAKO. Treati... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value our patient's opinions and would like to thank you for bringing this issue to our attention. Please contact us at 702-759-7775 or marketing@desertrad.com if you would like to discuss your concerns further.
Arrived 20 minutes early, was not called in til 40 minutes after appointment time. Technician was very professional. I think the front staff forgot or misplaced my paperwork
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value our patient's opinions and would like to thank you for bringing this issue to our attention. Please contact us at 702-759-7775 or marketing@desertrad.com if you would like to discuss your concerns further.
I have been calling for over 3 months and no one asked you telephone. That is the only complaint I have.
Everything it was very good thank you 🙏😊
Your hood music is ABSOLUTELY dreadful. Working three days I had to hold for more than 3 hours totally to finally schedule an appointment. I would rather listen to elevator music then that music.
Frequently asked questions about Desert Radiology - Cathedral Rock
How is Desert Radiology - Cathedral Rock rated?
Desert Radiology - Cathedral Rock has a 4.7 star rating with 6,567 reviews.
When is Desert Radiology - Cathedral Rock open?
Desert Radiology - Cathedral Rock is closed now. It will open at 6:30 a.m.