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Desert Radiology - Cathedral Rock
- Las Vegas, NV
About this business
Location details
7200 Cathedral Rock Dr #230, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 6:00 p.m. | |
| Thu | 6:30 a.m. to 6:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had to drink barium when it was not required for my CT scan w/w/o contrast. First I was told I didn’t need it then was told I did
No online Patient Portal. It has been 4 days and I’m still waiting on results. Other Radiology provide online access as soon as Radiologist is finished
The diagnostic tech should not be a tech she should be a police woman, very rude, need to respect elders and need to be friendly with patients, if I could have asked for another tech I could’ve but I do this for the request of my doctor who I have been with for more than a decade. GIVE THAT WOMAN TRAINING TO RESPECT PATIENTS!!!!!!
Double charged for the Copay. I showed them on my phone the the Copay was processed but the manager insisted that it did not go through on their end.
Business response:
Mr. Dionne, we apologize for any issues with your co-payment. Please email us at marketing@desertrad.com so that we may investigate this issue for you. Thank you.
Worst tech ever at desert rad. Usually techs are great. This one was nasty Not sure of her name, but this popped up below.
Business response:
We apologize for the negative experience you had during your visit to Desert Radiology. We appreciate your feedback and take it seriously. We will investigate this matter further. If you have any additional concerns, please feel free to contact us at (702) 759-7775 or via email to marketing@desertrad.com.
Great service and courteous professional staff
Business response:
Thank you for your kind words, Felix! We're thrilled to hear that you had a great experience with our service and found our staff to be professional and courteous. If you have any further questions or need assistance, please don't hesitate to reach out to us at (702) 759-7775.
Your staff was pleasant enough, but the hour discrepancy in my appointment time was unacceptable. Furthermore, I asked for “the supervisor” to listen to the recording of the scheduling of my appointment. NO RESPONSE! That was infuriating. I booked 2 days of scans, the first day was negated over a time being wrong by an hour. But during the same phone call day 2 was scheduled correctly. My scans for that day was rescheduled later quite far away at another clinic. NOT ACCEPTABLE. This faux pas lost you a future scan I ... read more
Business response:
We apologize for the inconvenience you experienced with your appointment time discrepancy. We understand your frustration and apologize for not providing a satisfactory response when you requested to speak with a supervisor. We are taking your feedback seriously and will work to improve our scheduling process to ensure this does not happen again in the future. Thank you for bringing this to our attention.
Prompt, professional and courteous staff.
Business response:
Thank you for your rating! We're happy to hear that you had a positive experience at our facility. Thank you for choosing DR!
My experience at the center was amazing. I’ve been trying for over an hour to access the online patient records and your app DOES NOT RECOGNIZE THE CAPTCHA INPUT. WTH?!!!! Could you get that fixed?!
Business response:
Thank you for providing your feedback. We apologize for any inconvenience. We have checked the online medical records request form and the captcha input is functioning properly. You may also email your request to filerooms@desertrad.com and a representative will be happy to assist.
Frequently asked questions about Desert Radiology - Cathedral Rock
How is Desert Radiology - Cathedral Rock rated?
Desert Radiology - Cathedral Rock has a 4.7 star rating with 6,567 reviews.
When is Desert Radiology - Cathedral Rock open?
Desert Radiology - Cathedral Rock is closed now. It will open at 6:30 a.m.