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Desert Radiology - Cathedral Rock
- Las Vegas, NV
About this business
Location details
7200 Cathedral Rock Dr #230, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 6:00 p.m. | |
| Thu | 6:30 a.m. to 6:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Technicians were great and on time. However, your new administrative system does not appear to be very efficient. I had a mamo and bone scan and I went to suite 220. I also Needed an appt for an MRI. They took care of the paper work at suite 220 for the tests and told me that I needed to go to suite 150 for the MRI appt. I Had my tests and after that I went to suite 150 as I was told for the appt. The staff at 150 told me that that I needed to go back to suite 220 to make the MRI appt. I went there and The staff told... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value our patient's opinions and would like to thank you for bringing this issue to our attention. Please contact us at 702-759-7775 or marketing@desertrad.com if you would like to discuss your concerns further.
Great- Your tech knows his shit! He’s better than the asshole doctors I go to. Okay- Not all, but a good portion are not forthright in explaining everything, what the patient needs.
Business response:
We appreciate the 5-star rating! Thank you for your review and for choosing DR!
It was difficult in the beginning because they trouble with my vein then a second person was called into help find help with a vein, and they had, and he ended up using a very painful vein then afterwards the girl was very sweet and helpful to me
Business response:
Thank you so much for the positive feedback. We really appreciate you taking the time out to share your experience with us. Thank you for choosing DR!
Because I believe your repeating test that are not needed 3 monograms in 9 months is ridiculous when you tell my doctor everything is ok then why is DR repeating tests if everything is ok.
Business response:
Ms. Campos, with mammograms if there are suspicious areas of concern, a repeat mammogram may be necessary. These recommendations are based on the American College of Radiology's Breast Imaging Reporting & Data System (BIRADS). We recommend that you contact your healthcare provider to discuss your results in detail.
It took me the first time it I called; I was on hold for 1 1/2 hour then call hung up on me. Then I called back. I was on hold for 2 hours and 20minutes. When the call was answered, she apologized, she got me the appointments. I understand that you have busy times, but a call should not take more than 10 minutes to schedule an appointment. It’s very unprofessional.
Business response:
Please accept our sincerest apologies for your less than satisfactory experience with our practice. We are committed to providing great customer service and are working hard to correct the issues with our scheduling process. In the future, you may email us at ContactDR@desertrad.com and we will have a representative contact you to assist you in scheduling. Thank you.
The reception girl was rude made me sit in waiting for nearly an hour and also didn't inform that paratransit which I came there on was looking for me and was outside waiting after they spoke to her directly it was past 10.00 Pm at night I will never come to this location ever again
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value our patient's opinions and would like to thank you for bringing this issue to our attention. Please contact us at 702-759-7775 or marketing@desertrad.com if you would like to discuss your concerns further.
I can’t write what I just wrote on the survey. If a patient can’t communicate with you as a client, your system is not good!
Trying to make an appointment with you is the pits! Usually takes 20-30 minutes waiting on the phone. Once you get there it is a zoo, but an organized zoo!!
Business response:
Please accept our sincerest apologies for your less than satisfactory experience with our practice. We are committed to providing great customer service and are working hard to correct the issues with our scheduling process. In the future you may email us at ContactDR@desertrad.com and we will have a representative contact you to assist you in scheduling. Thank you.
No one answers your phone and then when they do, they put you on hold for another hour..just to make an appt from your referral.. this is very frustrating when you are in desperate need of follow up service and not get anyone to answer the phone..took me two days of calls and couldn’t book anything earlier than 2 months out..this is not like DR in the past..and it’s not acceptable..now I need a biopsy, and was sent ASAP and that’s 2 weeks out again. So disappointing. ☹️ The staff at the office is very professional, once you... read more
Business response:
Please accept our sincerest apologies for your less than satisfactory experience in getting an appointment. We are committed to providing great customer service and are working hard to correct the issues with our scheduling process. In the future you may request an appointment online or email us at ContactDR@desertrad.com and we will have a representative contact you to assist you in scheduling. Thank you.
Frequently asked questions about Desert Radiology - Cathedral Rock
How is Desert Radiology - Cathedral Rock rated?
Desert Radiology - Cathedral Rock has a 4.7 star rating with 6,567 reviews.
When is Desert Radiology - Cathedral Rock open?
Desert Radiology - Cathedral Rock is closed now. It will open at 6:30 a.m.