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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've got what feels like small rocks and uneven areas under my new carpet. My expectation was a much higher.
Business response:
Marlon - We are sorry to hear of the issues you are having with your carpet. Please reach out to your sales rep so your issue can properly be addressed. Thank you! Christy D - Client Services
Make sure employees cover shoes when delivering/carrying materials through the house.
Business response:
Elizabeth - Thank you for your feedback! At DeSitter, we understand the importance of respecting our customer's homes and we will be sure to assess this with our warehouse/delivery/installation staff. Katie B. - Client Services
The sales staff Allen is great . The installers are the worst. The people who installed our laminate floor did not communicate with me at all. The person who was apparently the leader (Chris) did not say more than two sentences to me. He did not introduce himself when he arrived and I had to ask him his name and if he was from DeSitter, he gave the appearance he did not want to be there. They set up their saws on my deck without asking, when they left there was sawdust all over my deck and my seven Bonsai plants were covere... read more
Business response:
William - I am terribly sorry to hear that your experience was far from satisfactory. At DeSitter, our priority is to make sure our customers receive quality products, quality installations and exceptional customer service. This is not the standard that we hold ourselves to and I have already brought it to the attention of our managers. I know Allan has already been in communication with you regarding these issues and we appreciate your patience and understanding. Katie B. - Client Services
I previously wrote an email to the customer service manager and the sales manager, but in summary: 1. Carpet was made incorrectly 2. We had a pad only for 6 weeks (old carpet torn out before they realized new carpet was wrong size). This caused several cuts, torn and snagged clothes and excessive dirt in the house 3. We were promised a new pad when the correct carpet arrived, but the installers showed up without it. 4. No one has called to follow up on our experience. We have been a loyal customer for 16 years and have tol... read more
Business response:
Nic - I am very sorry to hear that you are having difficulty with different parts of your current order and experience with us. I will be reaching out to the involved parties on DeSitter's side to see what the status is and will have someone get back to you regarding it. Thank you for your patience and we hope that things will be resolved and that you will continue to choose DeSitter in the future. Katie B. - Client Services
Overpriced!!!
Business response:
Taras - I am terribly sorry that you feel this way. DeSitter will never try and say that we have the cheapest prices around but we feel we are very comparable to other stores and showrooms that stock the same quality products and offer the same great customer service that we do. If you'd like to come in and work with a sales associate to find something within your budget, we'd love for you to stop by! Katie B. - Client Services
I posted a review a few weeks ago regarding Desitter Flooring and their outstanding customer service. It's been 3 weeks and I still have not heard back from them regarding the bedroom furniture that was dropped by their installer causing the mirror to dislodge. The installer secured the mirror again using staples however Desitters customer service said that they contacted another 'contracted' company to review my furniture. Customer service? I dont think so. Another example of poor communication.
The flooring looks great but my experience with Karen Gaimari was subpar. There was insufficient material delivered to the job and it was not finished when promised. Karen provided terrible customer service and I had to track her down instead of her seeking to remedy the situation. She always made me feel like my project was unimportant. I found her arrogance unjustified and her demeanor rude and condescending.
Business response:
Beth - I sincerely apologize that you feel this way and can assure you that this is not the experience DeSitter wants our customers to have. I know that our customer service manager and business development manager have been in contact with you and I will be sure to bring this to their attention. While we are very happy to hear that the flooring looks great, we are sorry for the other inconveniences and concerns regarding your sales associate. We thank you for your business and your honest feedback as we will use this inform... read more
my 'poor' review was deleted. Why is that?
Poor communication between salesman & buyer, between scheduler & buyer, between installer & buyer, between scheduler & installer. Originally scheduled install for late morning on 6/12. I received call on 6/9 requesting that i reshedule for 6/13 (between 8am and 10am first installation) as a favor to them. Recieved a messsage on 6/12 that installers would now be arriving between 11am and 1pm (different than the agreed upon reschedule time). Installers showed up about 9:30. Both the salesman and scheduler confirmed with me... read more
Business response:
Mark - I am very sorry to hear that you had such a dissatisfying experience while working with our company. This is not something that we take lightly and I will be sure to speak with the appropriate individuals to find out what may have happened and to also reconsider our processes and figure out how we can better improve them. I have spoken with our customer service manager and our installation coordinator and have been given updated information that the issues with the coax cables have been taken care of and that we are c... read more
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.8 star rating with 1,568 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open tomorrow at 9:00 a.m.