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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Once we had chosen the carpet we wanted, it took a little longer than expected to get a finalized quote. That being said, we are very happy with the result. The installation was great, pricing was fair, and the people were great to deal with.
Business response:
Justin - I apologize that your quote took longer than expected. We will be sure to remind our sales associates how important it is that they communicate and submit documents to be reviewed in a timely manner. We are happy to hear you were pleased overall! Katie R. - Client Services
This is the second time we've worked with DeSitter. Our first time, our review was glowing, and it was deserved. Our completely positive experience is why we decided to work with DeSitter again. But, this time, our experience was...and still is...deplorable. The carpet was installed in December, and there was an issue with it. DeSitter was made aware of the problem within 24 hours. We have worked to be reasonable, patient, forthcoming, and communicative; we anticipated the same from DeSitter. The empty promises of "we wil... read more
DeSitter came highly recommended. Our experience was completely the opposite of the great service we expected. Complete lack of communication through the entire process. The estimated 2 weeks from order to install turned into 4 weeks and that was only because I followed up numerous times to get on their install schedule. The sales person measured incorrectly which lead to another 2 weeks of waiting with an unfinished floor and continued lack of communication. Finally 2 months later we have a finished floor with a trans... read more
we are happy with the glen ellyn salesman and the installers every one did a great job (thankyou)
Business response:
Harvey - We are so glad to hear the salesman and the installers did a great job. We hope you enjoy your new flooring for many years to come. Thank you! Christy D - Client Services
Sharon was so helpful in showing us the right carpet for our situation. The color turned out to be perfect. The Installers were timely and did a beautiful job. The furniture was put back in place and everything was cleaned up and vacuumed. Nice Job guys!
I submitted a "Contact Us" email on a Sunday, had a new floor installed by Wednesday morning. DeSitter "gets it" and I suggest anyone looking at flooring to start their search with DeSitter. Paul Massey was efficient and it actually felt like he wanted to earn my business. At the end of the day: DeSitter beat the big box retailers on cost, with better quality, and faster by four weeks.
We are very satisfied with our new flooring. The installers were efficient and did a great job. Our disappointment is the follow up customer service. When ordering our flooring we specifically asked our salesperson to order above the recommended 10% overage for any unexpected issues that may arise during installation so we would have leftover for any future need to replace damaged planks. We were advised we could do this. We were already over budget but thought it was well worth it. When the job was complete we asked ou... read more
Business response:
Robin - We are so sorry to hear you ran into issues with your installation. Thank you for taking your time to provide your feed back. DeSitter Flooring does take all issues seriously and not only work hard to resolve them but to learn from them as well. I apologize if you felt you did not receive the best possible customer service in this matter but please know that we have notated your feed back and will use it to better ourselves as a company. Please feel free to always reach out directly, to our Customer Service Depar... read more
After going to another carpet store, and having yet another come out to the house,we decided to stop into DeSitter Flooring. So glad we did. We received excellent in store service, with better pricing than the other 2. One of the things that sold me on DeSitter is their lifetime guarantee for installation. It's not often one buys carpeting, and I want it to last. (The carpet being replaced was a sculptured shag from the 1980's that showed no wear not even the padding). We wanted a new, fresh look, and everyone who sees o... read more
Business response:
Trudi - We are so glad you love your new carpet. New flooring is a big investment and we want to make sure we provide you with the best possible product, installation and service. Thank you! Christy D - Client Services
I waited 6 months to do this review because I wanted to be sure the LVT installed in our below ground and humid family room wouldn't buckle. I shouldn't have worried. The floor was installed perfectly, no problem in the humid summer or now the frigid winter. DeSitter's installation crew is topnotch!
Business response:
Susan - This is the best kind of review! Time is a a true testament to quality work. We are so glad you are happy with your LVT. We hope you enjoy if for many years to come. Thank you! Christy D - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.8 star rating with 1,568 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open tomorrow at 9:00 a.m.