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DeWayne's
- Gift Shops
- Selma, NC
About this business
Location details
1575 Outlet Center Center Dr, Selma, NC, 27576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible customer service. Would not exchange a Christmas gift. Never shopping there again!!
Lost my business. Spent $300 on one trip of many in the past, won’t be spending anymore there. Wouldn’t exchange a pair of shoes that were only tried on as a Christmas gift due to a few spots of glue on the bottoms that were made that way. Absolutely nothing wrong with the shoes but made them out to be worn outside and unable to put back on the shelf. Nothing in the store I can’t live without or get somewhere else. Disappointed in the store.
Have always loved DeWayne’s until today. Horrible customer service experience today. Not friendly, or willing to help and just rude. Was pretty shocked because they had always been so good and customer friendly in past visits.
Business response:
Hi Susan I’m so sorry you left without receiving the DeWayne’s experience. I would like to here more detail about your visit and where we fell short in meeting your needs. You can email me below: info@dewaynes.com or call me at 919.202.8471 x114. Marcia
I used to love Dewaynes but I recently had the worst experience with their Pandora. I bought a bead there that was on sale at Pandora and Reeds, everywhere else, but Dewaynes said it was not on sale. I really wanted the bead because it was retiring so I bought it anyway. A week later they now have the bead on sale. With that said, always price check and shop around. I’d recommend if you want Pandora to go to a real Pandora store. They’re much more friendly too.
Business response:
Whitney, your review was discussed by our Management Team in our Mangers Meeting this morning and it was determined that we did miss reducing the bead you purchased. From the Owners & Management Team we do apologize for this error on our part. You ended your comment with reference to not having a positive experience with our staff and we would like to hear more detail about that. We strive to provide the best shopping experience for our customers and if we aren't hitting the mark we want to know. I will follow up with ... read more
very disappointed I made a purchase July 4th it was a sizable purchase. it was defected. The manager Rodney, insisted on arguing with me in front of other customers. I was so embarrassed and shocked that honesty meant nothing to him. He is a horrible customer service person. I have owned my own business for 30 years . customer service is very very important. I will no longer shop there. I feel sorry for the people that have to work with a dishonest manager. I will tell everyone I know to steer clear from this place.
Business response:
So sorry you have left disappointed. Providing the best customer service is always our top priority. Rodney does have 18 years in the customer service industry and has proven to be professional in his position here. I'm not sure what part of your visit has frustrated you so. The item you purchased was discounted, and our return policy does state that items discounted 25% or more are sold as final sale. He did go above and beyond our policy to review your return and take further considerations before he received "choice... read more
Normally like supporting s local business but buyer beware. If you buy an item here for a Christmas gift you won’t be able to return it after Christmas if the person you bought it for doesn’t like it or it won’t fit. What store doesn’t let you return a Christmas gift after the holidays if it doesn’t fit? Bought a shirt for family out of town. And was not back in town to be able to return it until after the 1st. Will be shopping elsewhere. We were told it was a seasonal item and can not be returned after Dec 31st. It says... read more
Business response:
I understand your frustration. However, our return policy is printed on the back of all receipts and posted by our exit doors. A full Refund is possible when an item is returned within 14 days of purchase, along with original tags, packaging & receipt. An exchange or store credit is possible when an item is returned within 30 days of purchase along with original tags, packaging & receipt. The purchase of the Let is Snow shirt September 18th does exceed our return & exchange policy. Marcia
I received a shirt here for Christmas and needed to return it. I drove all the way here from over an hour away, after I called and they said I could return it. They would not let me exchange it for another item because it was Christmas themed. Won’t be back.
On 11/2/18 I bought some Maple nut goodies candy $3.73 including tax. They were so hard I couldn’t eat them. On 11/5, I took them back to Dewayne’s for a refund and was refused because it had been opened. You have to open food to try it. That is a ridiculous policy and I won’t be able to continue patronize them.
Business response:
Hi Edie I'm so sorry you weren't pleased with your purchase. I have noticed Maple Nut Goodies (purchased other places) being hard now not chewy at all! I've wondered if they've changed the way they are making them. I would like to replace your Maple Nut Goodies with another of your favorite candies. If you will, message me or call.... Marciaw@dewaynes.com 919.202.8471 x114
Was at DeWayne's on Friday and I feel the need to share the experience my mother and I had. We travel about an hour to Dewayne's every fall to visit Christmas Land. It is truly a wonderland filled with the most amazing Christmas decorations. We always look forward to spending an hour or more wandering the through the various sections. Unfortunately things did not go so well this time. Throughout the entirety of Christmas Land was the heavy scent of Christmas trees and while it smelled lovely, it was so overpowering and perva... read more
Frequently asked questions about DeWayne's
How is DeWayne's rated?
DeWayne's has a 4.6 star rating with 3,603 reviews.
When is DeWayne's open?
DeWayne's is closed now. It will open tomorrow at 10:00 a.m.