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DeWayne's
- Gift Shops
- Selma, NC
About this business
Location details
1575 Outlet Center Center Dr, Selma, NC, 27576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I used to love Dewaynes but I recently had the worst experience with their Pandora. I bought a bead there that was on sale at Pandora and Reeds, everywhere else, but Dewaynes said it was not on sale. I really wanted the bead because it was retiring so I bought it anyway. A week later they now have the bead on sale. With that said, always price check and shop around. I’d recommend if you want Pandora to go to a real Pandora store. They’re much more friendly too.
Business response:
Whitney, your review was discussed by our Management Team in our Mangers Meeting this morning and it was determined that we did miss reducing the bead you purchased. From the Owners & Management Team we do apologize for this error on our part. You ended your comment with reference to not having a positive experience with our staff and we would like to hear more detail about that. We strive to provide the best shopping experience for our customers and if we aren't hitting the mark we want to know. I will follow up with ... read more
very disappointed I made a purchase July 4th it was a sizable purchase. it was defected. The manager Rodney, insisted on arguing with me in front of other customers. I was so embarrassed and shocked that honesty meant nothing to him. He is a horrible customer service person. I have owned my own business for 30 years . customer service is very very important. I will no longer shop there. I feel sorry for the people that have to work with a dishonest manager. I will tell everyone I know to steer clear from this place.
Business response:
So sorry you have left disappointed. Providing the best customer service is always our top priority. Rodney does have 18 years in the customer service industry and has proven to be professional in his position here. I'm not sure what part of your visit has frustrated you so. The item you purchased was discounted, and our return policy does state that items discounted 25% or more are sold as final sale. He did go above and beyond our policy to review your return and take further considerations before he received "choice... read more
Normally like supporting s local business but buyer beware. If you buy an item here for a Christmas gift you won’t be able to return it after Christmas if the person you bought it for doesn’t like it or it won’t fit. What store doesn’t let you return a Christmas gift after the holidays if it doesn’t fit? Bought a shirt for family out of town. And was not back in town to be able to return it until after the 1st. Will be shopping elsewhere. We were told it was a seasonal item and can not be returned after Dec 31st. It says... read more
Business response:
I understand your frustration. However, our return policy is printed on the back of all receipts and posted by our exit doors. A full Refund is possible when an item is returned within 14 days of purchase, along with original tags, packaging & receipt. An exchange or store credit is possible when an item is returned within 30 days of purchase along with original tags, packaging & receipt. The purchase of the Let is Snow shirt September 18th does exceed our return & exchange policy. Marcia
I received a shirt here for Christmas and needed to return it. I drove all the way here from over an hour away, after I called and they said I could return it. They would not let me exchange it for another item because it was Christmas themed. Won’t be back.
On 11/2/18 I bought some Maple nut goodies candy $3.73 including tax. They were so hard I couldn’t eat them. On 11/5, I took them back to Dewayne’s for a refund and was refused because it had been opened. You have to open food to try it. That is a ridiculous policy and I won’t be able to continue patronize them.
Business response:
Hi Edie I'm so sorry you weren't pleased with your purchase. I have noticed Maple Nut Goodies (purchased other places) being hard now not chewy at all! I've wondered if they've changed the way they are making them. I would like to replace your Maple Nut Goodies with another of your favorite candies. If you will, message me or call.... Marciaw@dewaynes.com 919.202.8471 x114
Was at DeWayne's on Friday and I feel the need to share the experience my mother and I had. We travel about an hour to Dewayne's every fall to visit Christmas Land. It is truly a wonderland filled with the most amazing Christmas decorations. We always look forward to spending an hour or more wandering the through the various sections. Unfortunately things did not go so well this time. Throughout the entirety of Christmas Land was the heavy scent of Christmas trees and while it smelled lovely, it was so overpowering and perva... read more
I called the store last evening and spoke with Millie who was very helpful and placed some Vera Bradley items on hold that I was looking for. I explained that I wanted to make sure the items were available because I was coming from out of town. Millie took my info and told me that the items would be on hold for 48 hours. I informed her I would be there after noon the next day, and she said that would be fine. The next morning at 9:30am, I received a call from CARLA who wanted to know if I still wanted my items because they w... read more
Business response:
Stephanie, I am so sorry you were disappointed in receiving an unnecessary phone call regarding your items on hold. Going thru hold items is part of the morning routine for the Customer Service Team to ensure merchandise is held or returned to the sales floor as needed. In this case it seems it was a case of human error. The call was made thinking that the hold had expired, she was wanting to ensure the items were not returned to the floor if they were still in need. Our goal is always to provide the best service to o... read more
I went in for an item that was hold for me. When I got there I was left a note about it being broken. Then I got a story about how it was purchased after it was broken. Not really sure if I believe that story?!? Found something else for the gift I needed. Even after that it took too much time to find the box to wrap it. No offer of any kind of compensation for the inconvenience of me. Not even a free gift wrap?!? Had to drive out of my way to come only to find out what I wanted was not there. I will not be back.
Business response:
Jennifer, it is our goal to always provide the best customer service, with our customers leaving pleased with their experience. Your situation has been reviewed with our Management Team & Owners. Marcia (919)202.8471 x114
Terrible customer service today. And I love this store so I have mixed feelings...
Frequently asked questions about DeWayne's
How is DeWayne's rated?
DeWayne's has a 4.6 star rating with 3,748 reviews.
When is DeWayne's open?
DeWayne's is closed now. It will open at 10:00 a.m.