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DeWayne's
- Gift Shops
- Selma, NC
About this business
Location details
1575 Outlet Center Center Dr, Selma, NC, 27576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Terrible customer service, particularly the management. Recently I wanted to exchange a pair of shoes and was told that the shoes were non-returnable because they looked worn. The shoes were purchased a day before and were new with the tags. Three different employees looked at the shoes including the male manager. My family and I spend money, almost weekly, at Dewaynes and after this service today, that will change. They have always been our go-to for purchasing Hey Dude shoes but no longer. I could have purchasedthem throug... read more
Business response:
Hi Ann, thanks for reaching out! Our Return Policy is posted at Customer Service and is printed on the back of your receipt, stating "Refunds are available when the item is in new, unused and resalable condition with original tags & packaging, accompanied by receipt within 14 days of purchase." Our team found multiple signs of wear on the shoes, making them not resalable and therefore unable to return per our policy. Your experience will be shared and reviewed with management. If we can be of further service please reach ou... read more
Very disappointed in the boutique , plenty of staff but not much attention or friendliness. Nice inventory of clothes but the attitude of staff was a big turn off.
Business response:
Hi Mary, we're so sorry to hear you didn't have the DeWayne's experience during your visit! If you would share the date and time of your shopping trip so we can look into this further we'd greatly appreciate it! Feel free to email us at info@dewaynes.com, or reach out to our Boutique Manager, Emma, directly at (919) 202-8471 ext 116. Morgan
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Yesterday I brought my family to shop for Christmas decorations as they are moving to the area and wanted to find a one stop Christmas shop. We had a cart full of items (and if you’ve shopped here before, you know that’s worth several hundred dollars) in addition to needing to exchange some garland that was broken out of the box. They refused to exchange for working garland. I understand return policies, but we weren’t looking to get any money back— just a simple exchange. Was extremely disappointed, as the money we were to ... read more
Business response:
Hi Jordyn I'm so sorry you left frustrated this weekend during your visit with us. I understand that you were returning garland without a receipt, but our team member did work to locate your transaction from October 26, 2020. Most of the product in our store changes up seasonally making exchanging items that have been purchased more than 30 days out difficult, and the reason the current return policy is in place. Our return policy is posted on the back of our receipts as well as, on a large sign next to the exit door ... read more
I bought a pair of Olukai shoes around Christmas and they did not fit comfortably. I didn't want a refund just to exchange and was told I could not because it had been over 30 days and the shoe had been discontinued. The shoe style was the Pehuea leather and has not been discontinued because I received a spring catalog recently and this style was in it. I have been shopping at DeWayne's since it was a small fruit and vegetable stand under a tent by the Carolina Pottery many years ago. Very disappointing to spend a 100 dol... read more
I don’t shop here often, and when I have in the past I normally never have any issues. Today, however, I just felt that the associate I was working with didn’t really want to help me. I felt that throughout our interaction I was having to ask for service.
Business response:
Hi Megan, I'm sorry you've left without the DeWayne's experience. I would like to hear more about your visit. You can email me at info@dewaynes.com or call me at (919)202-8471 x114 Marcia
Horrible customer service. Would not exchange a Christmas gift. Never shopping there again!!
Lost my business. Spent $300 on one trip of many in the past, won’t be spending anymore there. Wouldn’t exchange a pair of shoes that were only tried on as a Christmas gift due to a few spots of glue on the bottoms that were made that way. Absolutely nothing wrong with the shoes but made them out to be worn outside and unable to put back on the shelf. Nothing in the store I can’t live without or get somewhere else. Disappointed in the store.
Have always loved DeWayne’s until today. Horrible customer service experience today. Not friendly, or willing to help and just rude. Was pretty shocked because they had always been so good and customer friendly in past visits.
Business response:
Hi Susan I’m so sorry you left without receiving the DeWayne’s experience. I would like to here more detail about your visit and where we fell short in meeting your needs. You can email me below: info@dewaynes.com or call me at 919.202.8471 x114. Marcia
Frequently asked questions about DeWayne's
How is DeWayne's rated?
DeWayne's has a 4.6 star rating with 3,748 reviews.
When is DeWayne's open?
DeWayne's is closed now. It will open at 10:00 a.m.