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DeWayne's
- Gift Shops
- Selma, NC
About this business
Location details
1575 Outlet Center Center Dr, Selma, NC, 27576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I recently moved to NC and could not wait to go in DeWaynes Christmasland store … it’s a magical place to see! But I am NOT HAPPY today! When you buy something in a store, you fully expect to be able to return it if you choose to. This is a CHRISTMAS store and they do not take CHRISTMAS items back after December 15! I bought something TODAY (the 20th) and a few hours later went back to return it with my receipt and they told me they do not take returns on Christmas items after December 15th… But yet they are a CHRISTMAS sto... read more
Business response:
Hi Paula, we are so sorry you are disappointed with our Return Policy. Like many other local family-owned businesses, we can't always offer the same policies as the national big box stores. A very well-known business down the road from us also doesn't allow returns on Christmas items after 12/15, so it's not just us! We also aren't a year-round Christmas store - Christmas Land is only open for the holiday season and closes in mid-January each year. Thank you for taking the time to email us with more details about your rea... read more
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Terrible customer service, particularly the management. Recently I wanted to exchange a pair of shoes and was told that the shoes were non-returnable because they looked worn. The shoes were purchased a day before and were new with the tags. Three different employees looked at the shoes including the male manager. My family and I spend money, almost weekly, at Dewaynes and after this service today, that will change. They have always been our go-to for purchasing Hey Dude shoes but no longer. I could have purchasedthem throug... read more
Business response:
Hi Ann, thanks for reaching out! Our Return Policy is posted at Customer Service and is printed on the back of your receipt, stating "Refunds are available when the item is in new, unused and resalable condition with original tags & packaging, accompanied by receipt within 14 days of purchase." Our team found multiple signs of wear on the shoes, making them not resalable and therefore unable to return per our policy. Your experience will be shared and reviewed with management. If we can be of further service please reach ou... read more
Very disappointed in the boutique , plenty of staff but not much attention or friendliness. Nice inventory of clothes but the attitude of staff was a big turn off.
Business response:
Hi Mary, we're so sorry to hear you didn't have the DeWayne's experience during your visit! If you would share the date and time of your shopping trip so we can look into this further we'd greatly appreciate it! Feel free to email us at info@dewaynes.com, or reach out to our Boutique Manager, Emma, directly at (919) 202-8471 ext 116. Morgan
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Yesterday I brought my family to shop for Christmas decorations as they are moving to the area and wanted to find a one stop Christmas shop. We had a cart full of items (and if you’ve shopped here before, you know that’s worth several hundred dollars) in addition to needing to exchange some garland that was broken out of the box. They refused to exchange for working garland. I understand return policies, but we weren’t looking to get any money back— just a simple exchange. Was extremely disappointed, as the money we were to ... read more
Business response:
Hi Jordyn I'm so sorry you left frustrated this weekend during your visit with us. I understand that you were returning garland without a receipt, but our team member did work to locate your transaction from October 26, 2020. Most of the product in our store changes up seasonally making exchanging items that have been purchased more than 30 days out difficult, and the reason the current return policy is in place. Our return policy is posted on the back of our receipts as well as, on a large sign next to the exit door ... read more
I bought a pair of Olukai shoes around Christmas and they did not fit comfortably. I didn't want a refund just to exchange and was told I could not because it had been over 30 days and the shoe had been discontinued. The shoe style was the Pehuea leather and has not been discontinued because I received a spring catalog recently and this style was in it. I have been shopping at DeWayne's since it was a small fruit and vegetable stand under a tent by the Carolina Pottery many years ago. Very disappointing to spend a 100 dol... read more
I don’t shop here often, and when I have in the past I normally never have any issues. Today, however, I just felt that the associate I was working with didn’t really want to help me. I felt that throughout our interaction I was having to ask for service.
Business response:
Hi Megan, I'm sorry you've left without the DeWayne's experience. I would like to hear more about your visit. You can email me at info@dewaynes.com or call me at (919)202-8471 x114 Marcia
Horrible customer service. Would not exchange a Christmas gift. Never shopping there again!!
Frequently asked questions about DeWayne's
How is DeWayne's rated?
DeWayne's has a 4.7 star rating with 3,776 reviews.
When is DeWayne's open?
DeWayne's is closed now. It will open at 12:00 p.m.