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DeWayne's
- Gift Shops
- Selma, NC
About this business
Location details
1575 Outlet Center Center Dr, Selma, NC, 27576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I went in for an item that was hold for me. When I got there I was left a note about it being broken. Then I got a story about how it was purchased after it was broken. Not really sure if I believe that story?!? Found something else for the gift I needed. Even after that it took too much time to find the box to wrap it. No offer of any kind of compensation for the inconvenience of me. Not even a free gift wrap?!? Had to drive out of my way to come only to find out what I wanted was not there. I will not be back.
Business response:
Jennifer, it is our goal to always provide the best customer service, with our customers leaving pleased with their experience. Your situation has been reviewed with our Management Team & Owners. Marcia (919)202.8471 x114
Terrible customer service today. And I love this store so I have mixed feelings...
I like the store but there aren’t any shopping carts that have a child seat in it..So shopping with a toddler or baby is hard near impossible if u have to push a stroller an shopping cart.
Worst customer service. Thankfully, the corporate stores of their products do better by their customers and have helped solve the issue. Will have to think long and hard before shopping there again.
Business response:
Would love to hear more about the brand you were having issue with. Marcia
I visited Dwayne's today and was extremely disappointed in the service I received. An employee misinformed me of the price of an item and customer service was less than helpful in the situation. She went so far as to basically tell me that I should have shopped prior to December 23rd....If YOUR employee gives a customer information, you should honor it. Will NOT shop here again....
They had a lot of nice stuff but they're pretty overpriced. Went to Pottery Barn afterwards and got the same stuff for less.
I really liked the boutique before they changed it. Doesn't seem like they have as much variety and the shoe collection was very limited.
Business response:
Hi Penny, thanks for the feedback! We do still carry our great footwear brands such as... Dansko, Jack Rogers, Alegria, Jambu, Naot and at least 5 more brands. The new Boutique has actually provided us the opportunity to carry MORE shoes than before. We are able to feature all footwear in one section now, instead of tucked into displays throughout the space. I think that the openness of the space could make the areas feel as tho we don't have as much. We are currently transitioning into fall and excited about new style... read more
Still receiving compliments for a Spartina 'pineapple' tote which I purchased and have yet to find in any other store. What a shopper's paradise. A must stop when I travel to SC from NJ... Love this store!
Business response:
Thanks for taking the time to leave us a review! Glad to hear you are loving the Pineapple Spartina Tote! Thanks for choosing DeWayne's along your travels - we hope to see you back soon! Morgan
After moving to NC I finally stopped in.I can't wait to go back!
Business response:
Thanks so much for the 5 stars Christine! See ya soon!
Frequently asked questions about DeWayne's
How is DeWayne's rated?
DeWayne's has a 4.7 star rating with 3,776 reviews.
When is DeWayne's open?
DeWayne's is closed now. It will open at 12:00 p.m.