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DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,453 reviews

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Francisco

4 years ago

It was a pretty good experience I recommend this place to my friends

Business response:

Dear Francisco, We appreciate your good review and look forward to seeing you again soon.

Anonymous

4 years ago

no breakfast,

Business response:

We appreciate your good review and look forward to seeing you again soon. We work to bring exciting new restaurants to our facility later this year!

LaShunda

4 years ago

Steven

4 years ago

Great hotel The staff and the hotel in general was a great place to stay

Business response:

Dear Steven, We appreciate your good review and look forward to seeing you again soon.

Mike

4 days ago

Our toilet base unmounted, first day told desk we left, came back that night and still moved horribly when you sat on it. Next day they moved us to an upgraded room, but the fridge was broke and we had milk and medication that went bad as it took a few hrs and got late for maintenance to come fix. I would like some money back honestly

Business response:

Hello and thank you for bringing this to our attention. We're truly sorry for the inconvenience you experienced with the toilet, fridge, and the impact it had on your belongings. We understand your frustration and recommend reaching out directly to our management team so we can discuss the matter. Your feedback is important, and we appreciate the chance to make things right.

Sandra

5 days ago

I stayed for two nights and first morning at 6:10 am the fire alarm went off but nobody could tell us what was going on and then the next night at 1:00 am it went off again and again nobody could tell us what was going on. Needlys to say we did not get any sleep and have to travel 5 hours to get home

Business response:

Hello and thank you for your review. We sincerely apologize for the fire alarm disruptions during your stay and understand how frustrating and exhausting that must have been, especially with travel ahead. We're actively looking into the cause to prevent this from happening again. We truly appreciate your patience and feedback.

Tiffany

5 days ago

Shower had little to no water pressure. Carpet was extremely dirty. It had many stains and was clearly poorly patched in areas in the room.

Business response:

Hello and thank you for your feedback. We're sorry to hear about the issues you experienced with the shower and carpet. This isn’t the experience we want our guests to have, and we’ll be following up with our maintenance and housekeeping teams to address these concerns. We appreciate you bringing this to our attention.

Martin

6 days ago

The carpet had big stains around the whole toilet was not even attached to the floor no shampoo or conditioner (thankfully I brought my own) towels had stains. I’m moving cross country and used this hotel as my one night stop so much of the stuff I had like shampoo and towels. Place is dirty and stunk. Front desk ladies were nice only reason I’m not giving it a one star

Business response:

Hello and thank you for taking the time to share your experience. We're very sorry to hear about the condition of your room, that’s not the standard we aim to provide. Your comments about cleanliness and maintenance have been noted and will be addressed with our housekeeping and maintenance teams. We're glad to hear our front desk staff made a positive impression, and we appreciate your honesty. Safe travels on your move across the country.

Crystal

a week ago

Business response:

We noticed your rating and regret that your experience did not meet expectations. If you’d like to share more details, please feel free to contact us directly. We value your feedback and hope to have the chance to improve your next stay.