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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We checked in Saturday afternoon, the toilet stopped flushing after being check in a hour. Maintenance came supposedly fix the toilet. It stop flushing again, we had to pack up and move rooms after the second maintenance call.
Business response:
Thank you for your feedback. We regret any inconvenience you experienced with your room’s facilities. Our team acted promptly to address the issue, and we appreciate your patience during the process. We hope to have the opportunity to better serve you in the future.
The hotel appears a bit run
Business response:
Thank you for your feedback. We appreciate your comments as we continue to work on enhancing our property and guest experience.
Check in was easy, staff helpful. Hotel is very outdated, carpet old, furniture old and chipped. My air conditioner was very loud which woke me up several times.
Business response:
Thank you for sharing your experience. We're pleased to hear that check-in was smooth, and our staff was helpful. Your additional comments have been noted as we continue working to enhance the overall guest experience.
Located in a Horrible area - The exterior of the property looked awful. The hotel smelled weird....got in the room it smelled like some weird stale air and nasty nose burning cleaner. Furniture had chips and cracked ...lampshade was cracked, carpets filthy, chair filthy. We checked in and knew we would not get our money back - but also didn't want to risk taking back any "souveniers" with us. We booked another hotel which cost another 500.00 Its one thing for Casino Queen to be run down but when big money Draft Kings put the... read more
Business response:
Thank you for your feedback. We regret that your experience did not reflect the expectations you had. While we understand your concerns, please know that we are continually working to enhance both the property and guest experience. We appreciate you taking the time to share your impressions and will be sure to pass them along to the appropriate teams.
⭐️⭐️☆☆☆ My stay at Casino Queen Hotel was disappointing overall. The hallways had a strong, unpleasant odor and the carpets were badly stained, which gave the property a very run-down feel. The bathroom was missing basic amenities like body wash, which was frustrating. On the positive side, the room itself was spacious and the staff were genuinely friendly and helpful, but unfortunately these positives couldn’t make up for the overall lack of cleanliness and upkeep. Definitely expected more for the price.
Business response:
Thank you for taking the time to share your feedback. While we're glad to hear you found the room spacious and our team friendly, we regret that other aspects of your experience did not meet your expectations. Your comments have been noted as we continuously work to improve our guest experience. We appreciate your stay and hope to have the opportunity to better serve you in the future.
Not impressed, room hot, seen stained floor (carpet) wrinkled carpet...not impressed with room. Notified young lady at the desk about the stains, and wrinkled carpet so we would not be charged -
Business response:
Thank you for your feedback. We appreciate you bringing your observations to our front desk team. Your comments have been noted, and we’re always looking for ways to enhance our guest experience. We hope to welcome you again in the future.
Nothing
Business response:
Hello and thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Business response:
We are sorry to hear that you had a less than stellar experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by contacting us directly so that we may personally assist you and make it right.
Nice place but a shame we didn't make it into the room due to staff over booking the place for the night. I booked months ago. Not fair at all. Sounds like staff not paying attention to anything to over book the place. Very upset about the whole deal. Staff was actually rude to us about the whole deal when we asked why they didn't notice they over booked the place. Would have been nice to offer us another room for a another stay sometime due to there mistake maybe instead of being rude.
Business response:
Hello and thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the overbooking and understand how frustrating this situation was. We’re also sorry to hear about your interaction with our staff, and your feedback has been shared with management for further review. Please feel free to reach out to us directly so we can address your concerns and work toward making this right. We appreciate your patience and hope to have the chance to welcome you back under better circumstances.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,453 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.