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200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I won’t be back. I wasn’t happy with this place. It was dirty and dated. I slept on top of the covers because I was afraid there might be bed bugs. Everything else was dirty, why wouldn’t the sheets also be dirty. Also, they have the tv set back in a box on the wall so that you can’t access the ports. I bring a fire stick from home, so that I can watch shows off of my dvr. The had the ports blocked on their ten year old tv like I was gonna damage it. I won’t be coming back.
Business response:
Hello and thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding room cleanliness and TV accessibility have been noted and will be shared with our team for further review. We understand your frustration and appreciate you taking the time to let us know.
Room extremely dirty, soiled floor , bad smell not taken care of. Told front desk and they said they are aware of it and the room is scheduled for upgrade. If they know the room is in that bad of shape they should avoid making it available and schedule a different room.
Hotel is in poor condition.
Worst hotel ever! Bring your own blankets! Worst experience ever! Book 2-double rooms months ago for this past Friday. Arrived around 530p. As I was checking in the gal said she had to call her manager for approval but didnt say why. She came back and said she only had 2-king rooms available. I explained that would not work and I booked a long time ago. They offered rollaways. Fine.. get to one room and they delivered 4 roll aways and no bedding. We called and said 2 rollaways would be fine, please pickup the other 2 and del... read more
Rude and incompetent staff. Very dirty and unsafe area. Would not recommend
Smells bad and dirty.. Need some remodeling.
I was first given room 501. Upon reaching floor 5 the hallway carpet was dingy and stained. Once inside room 501 the carped was incredibly stained throughout the entire room. Although everything else seemed clean, with the carpet as filthy as it was it gave the impression they just don't care. I booked a king room and 501 was 2 doubles. I went back to the check-in and spoke with the same lady that just checked me in. The process to get the correct room took 20 minutes. She asked my name 4 times during the process, twice afte... read more
MOLD in the AC No way I'd recommend this place to ANYONE. The floors were stained. The bed didn't have a fitted sheet, just a flat sheet tucked in. There was hair in the bed and the toilet was not bolted to the floor, it wobbles. The ONLY redeeming part was that the front desk was ok with the refund. I should hope so but there wasn't much concern for these issues which tells me it must be a normal thing for them.
DraftKings at Casino Queen has a 3.9 star rating with 9,453 reviews.
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.