Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,453 reviews

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Tina M

3 months ago

Carpet was covered in stains. We stayed 3 nights and had NO maid service. We had to go to desk twice, once for toilet paper and again for garbage bags because room was not serviced at all. Also had a micro mini fridge( never saw one this small before). The shower head did not have a sprinkle setting, it was just a hole that had the pressure of a pressure washer. View from room was beautiful right across river from the Arch. Got to see it a lot since curtain rod was nonfunctional so you couldn’t close curtains tight.

Joanna

3 months ago

The elevatora smelt like marijuana. Our room had hair balls in the room and bathroom. There were notes on rhe inside door of our rooms. The hotel seemed run down.. We will never stay there again!

MICHELE

3 months ago

This is a very old, dirty hotel. It is very convenient if you are going to Busch stadium. The carpets are stained everywhere. Halls amd the room. We had dirt/food crumbs as well as a dirty tub with mold in the corner and a used soap bar left behind from the previous tenant. Tiles are loose in the bathroom, the toilet was not attached to the floor, so it rocked and was difficukt to flush. When we checked in, the staff was not friendly or even cordial. The casino is old and small and most of the dealers are really rude. They n... read more

Thomas G

3 months ago

Pool was out of order, bed lights were not working, poor quality furniture. Advertised as breakfast included however it was not.

Yetunde

3 months ago

I like that it is close to the train station, which makes my journey within town very easy. The staff is friendly and professional.

Alex

3 months ago

The beds were comfortable and newish but the carpet was absolutely disgusting. Stains anll over it and it smelled. Front desk staff in the morning was rude. Will not be staying here again

Business response:

Hello Melanie and thank you for your feedback. We're glad you found the beds comfortable, we're very sorry to hear about the condition of the carpet and your experience with our staff. This is not the level of service or cleanliness we aim to provide, and your concerns will be addressed with our team. We appreciate you bringing this to our attention.

Alicia

3 months ago

Elevator wasn’t working and we were denied use of the stairs. There was no available food in the area we resorted to the vending machine which was over priced and had visible mold inside. Floors had various stains may have been unicorn urine of some sort who knows. Others staying there for the night were loud and obnoxious. Rather lovely stay otherwise.

Business response:

Hello Alicia and thank you for your feedback. We're truly sorry about the inconvenience caused by the elevator issue, limited food options, and the condition of the facilities. Your comments about the vending machine and cleanliness are especially concerning and will be addressed immediately with our team. We regret that your overall experience didn’t meet expectations, and we hope you'll consider giving us another chance in the future.

Adam

3 months ago

Nice view of the Arch but pass This place is a bit of a dump. I don't even think the carpet was vacuumed between stays. Heavily stained floors, wallpaper peeling off walls, and an outlet that didn't work and left my phone uncharged in the morning. Bed was fairly comfortable. But I wouldn't stay here again.

Business response:

Hello Adam and thank you for taking the time to share your feedback. We're glad you enjoyed the view and found the bed comfortable, we’re truly sorry that the overall condition of your room did not meet expectations. Your comments regarding the carpet, wallpaper, and outlet have been shared with our housekeeping and maintenance teams so these issues can be addressed. We understand your decision, but we hope you’ll consider giving us another opportunity in the future to provide a much improved experience.

Priscille

3 months ago

If you’re arriving late in the evening, might as well find another hotel because there will be no one in the front desk to check you in.

Business response:

Hello Joenie and thank you for sharing your experience with us. We're very sorry to hear about the difficulty you faced upon arrival. This is not the impression we want to leave, and your feedback is being taken seriously. We truly regret the inconvenience and hope you'll consider giving us another chance in the future to provide the welcoming service we’re known for.