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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The girls at check-in were awesome and the woman security guard was awesome as well
Business response:
Hello Stephen, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.
There beds are ao comfy the staff at the front desk wasnt the nicest the room cleaners were super sweet. I would think for the price they would have breakfast considering they have the room for ot but all in all it was nice
Business response:
Hello Daniele, thank you for taking a moment and giving us a review. We would like to apologize for the unpleasant encountered you experienced with the front desk. We strive to give excellent guest services and we apologize for not meeting our own standards during your interaction. We are glad to hear about how sweet our housekeepers were during your visit, and we will be sure to share that feedback with them. We appreciate you for choosing to stay with us and we look forward to your next visit.
We like this property because it is close to the MetroLink. Easy to get to activities downtown. The hotel chatges a $100 deposit that is like pulling teeth to get back. Our room was a king on the 2nd floor. The room was clean but the mattress was way too firm. The air conditioner was extremely loud and woke us up multiple times overnight.
Business response:
Hello Regan, thank you for taking a moment to give us your feedback, we greatly appreciate it. We would like to apologize for the noise from the air conditioner, we do have 24-hour maintenance available to resolve issues such as the room you addressed. If you choose to stay with us in the future, please do not hesitate to alert the from desk so they may handle any and all issues immediately. We are sorry to hear that you did not find the bed comfortable, and we do apologize for any inconvenience that caused you during your s... read more
Business response:
Hello Erik, thank you for taking a moment and giving us a review. We appreciate your business, and we look forward to your next stay with us.
Business response:
Hello Kelley, thank you for taking a moment and giving us a review. We are glad to hear that your enjoyed your recent stay with us, we look forward to seeing you next time.
There were some rambunctious families on our floor which caused some inconvenience for us. The hotel staff were able to manage it eventually by speaking to them but that was after an hour of all that noise late night. The area didn't seem very safe to be outside even within the complex of this place. They said they microwaves available and led us to believe that it was available in the rooms. They actually had only one 80s microwave oven in the common room and none in the rooms which was very annoying since we made our food ... read more
Business response:
Hello Gaurav, thank you for taking a moment and giving us your feedback. We apologize for the delay in resolving the noise issue that you experienced, we try our best to respond immediately when someone reports a complaint. In regard to safety, we do have security as well as 24 hour surveillance and we encourage all our guest to report any and all suspicious activity they see. We do have a microwave for guest us available 24 hour in our lobby, we apologize for the inconvenience this caused during your stay. Once again we tha... read more
Business response:
Hello Tammie! Thank you for taking a moment and giving us a review. Your feedback is important to us, if you would like to share any details regarding your stay, please reach out to the management team at the hotel. Thank you!
Business response:
Hello Tonya, thank you for the wonderful review and we appreciate you choosing to stay with us.
The room was nice and clean other than a few noticeable exceptions. Otherwise, the staff were friendly and accommodating an extremely helpful
Business response:
Hello Michael, thank you for taking a moment and giving us a review. We are glad you had a wonderful time with us. We will be sure to share your kind words with our team. We look forward to seeing you on your next visit!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,091 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.