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EarnUp Inc
- Finance
- San Francisco, CA
About this business
Location details
2370 Market St #203, San Francisco, CA, 94114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:30 a.m. 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 2:00 p.m. | |
| Tue | 5:00 a.m. to 6:30 a.m. 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 2:00 p.m. | |
| Wed | 5:00 a.m. to 6:30 a.m. 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 2:00 p.m. | |
| Thu | 5:00 a.m. to 6:30 a.m. 7:00 a.m. to 10:00 a.m. 1:30 p.m. to 2:00 p.m. | |
| Fri | 5:00 a.m. to 6:30 a.m. 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrible service they have no idea what they're doing, I called on Tuesday to try and change my payment dates from weekly to bi-weekly I was told that that wouldn't be possible for it to be changed until 2 months from now because of their "system" so at that point I told him find that wouldn't work for me and go ahead and please cancel my account and I will figure this out on my own. He then told me that he would be happy to do that but again because of his "system" we would be unable to cancel the account until a... read more
Business response:
Hi Tiffany. We’re very sorry if you had a recent frustrating experience. At EarnUp, we strive for excellent customer service and are constantly updating and improving the training for our employees so that they can best serve our customers. If you’d like to cancel your account, you can do so at any time by submitting a request at support.earnup.com or you can call us at 888-228-0341.
I wish I could do a negative stars! We had equity Excelerator and paid our mortgage every two weeks and everything ran smooth until 2017 when they merged with earn up. Earn up is a terrible program! Here’s how it works. I have to pay $2.50 for them to take half of my mortgage from my bank and hold it at their bank. Then in two more weeks I pay another $2.50 fee and they take out the remainder of the mortgage and pay my mortgage company. So for the past three years our mortgage has only been paid once a month! This is the big... read more
FRAUD FRAUD FRAUD! Paused my payments for my refinance. Customer service repeated back to me my remaining balance owed. I recorded the call and took a screenshot. Two weeks later I received $4 instead of a months payment that was sitting in my account! Now my account has been wiped and miraculously it isn't showing on their end. I recorded the phone calls and took a screenshot and will be pursuing this further with my lawyer. CROOKED COMPANY. STEER CLEAR!!
We had the same experience as so many others. They fraudulently took money from our account. Countless hours to resolve, and we're never able to fully resolve it. Finally had to revoke their access to our account through our bank even though we notified them months in advance we were suspending service because our mortgage was paid in full due to the sale of our home. We found out along the way that, even though they had taken money out when they were supposed to in months prior, that had not paid the money to our mortgage h... read more
Business response:
Hello Brian. We're very sorry about your frustrating situation. This is not the seamless customer experience that we strive for. If there are any lingering issues, please call us at ************, so that we can resolve them.
Frequently asked questions about EarnUp Inc
How is EarnUp Inc rated?
EarnUp Inc has a 4.6 star rating with 244 reviews.
When is EarnUp Inc open?
EarnUp Inc is closed now. It will open tomorrow at 5:00 a.m.