EarnUp Inc

Johanna W 

on BBB

2 years ago

I just had a terrible experience with customer service after a totally fine experience last week with a different agent. Trying to get my deceased father's account closed and his final balance refund check made out to the proper successor's name after uploading all the docs they requested. At the end of a very difficult phone conversation where his standard answer to everything I said was "due to privacy laws, we are restricted from providing EarnUp account information to you" ... even though I had already uploaded my dad's ... read more

Amanda M 

on BBB

2 years ago

**** *** ******** ******** **** ********, somehow our automatic checking account deduction changed to Earnup. We were on a bi-weekly plan with ******** **** ********which would have shaved about 9 years off of our mortgage. The bi-weekly payments continued to come out as we were accustomed to. We receive our statements from *** monthly and can see that the payment is made. The principal continues to go down and all seems right. We are down to about our last 3 years of mortgage payments, or so it should be. The math wasn't ad... read more

Phyllis L 

on BBB

3 years ago

I CANT CONTACT ANYONE AT THIS PLACE, AND THERE STILL TAKING MONEY FROM MY ACCOUNT AFTER IVE SOLD MY HOME, I CANT EVEN TELL THEM TO STOP OR CANCLE ************ WORKING THER IM SURE 

Melissa P 

on BBB

4 years ago

Good luck trying to get them to stop taking money out of your account when your mortgage is paid off in full! Um, I believe the word for that is theft? 

QUAN V 

on BBB

4 years ago

EARNUP is fraudulently company! I has been with Earnup from 2007 for the Equity-Accelerator Auto-Draft from my bank account. To pay for my Lender. For some reason the EarnUp stop to pay for my lender this year on: May 4,2021 for ******* no fund in my bank account. I did go to the bank print out the bank statement to prove to EarnUp on: April 1 over three thousand and from May 1 to May 31,2021 is: $3,833.99 at that time on my bank account. Now I ask the EarnUp where is my First and Last payment money? Their told me No money i... read more

Erica 

on BBB

4 years ago

Earnup has made me accrue late payments twice, January 2021 and April 2021 so far. They debit my account on time biweekly but fail to make my payments on time. Very disappointed. 

Magi 

on BBB

4 years ago

After working with Earnup for our mortgage payments for three years, we found that Earnup had been making our mortgage payments late every month for the entire time. Our mortgage company received the payments a week to ten days late every month. This company withdraws money from your account, keeps it several weeks, then when it suits them, mails (yes, snail mails) the payment to your creditor. They also charge you a fee for the privilege of allowing them to earn interest off your money each month. The only one "earning up" ... read more

Jamie M 

on BBB

4 years ago

I had a equity selector until earn up took over in 10 years my mortgage was never late. With Earn up its been late several times. One person tells me the wire transfer didnt go through the next that the mail was late. I was in the middle of refinancing for a lesser term with lower interest rates and low and behold they paid my mortgage late. I was less than pleased. No one seems to know what is going on. I am gettng late payments and then I have to fill out a form to get the money back for my late payment. Needlesss to say I... read more

Tiffany C 

on BBB

5 years ago

Absolutely horrible service they have no idea what they're doing, I called on Tuesday to try and change my payment dates from weekly to bi-weekly I was told that that wouldn't be possible for it to be changed until 2 months from now because of their "system" so at that point I told him find that wouldn't work for me and go ahead and please cancel my account and I will figure this out on my own. He then told me that he would be happy to do that but again because of his "system" we would be unable to cancel the account until a... read more