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Emagine Frankfort
- Movie Theater
- Frankfort, IL
About this business
Location details
19965 South La Grange Road, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Cocktails are pricy...food is just ok. Recliners seats and staff are very nice.
Very nice theater. The recliners are excellent and the legroom is unmatched by any theater around. Was somewhat disappointed by the drink options. Only craft beers were available. I get that crafts are quite popular, but they aren't for everybody. It wouldn't be difficult to offer at least one or two domestic beers.
Business response:
Kevin, thank you for your feedback. We're happy to hear you enjoy our theatre. Your feedback is important to us and we will pass your comments on to our team at Frankfort. We hope to see you back soon!
Very disappointed. I was looking very forward to this theater opening for about a year. All the advertising made it sound like it would be very similar to Hollywood Blvd Theater. It wasn't any nicer than any of the other theaters in the area except the area by the bar was decorated nicely. If you buy food you have to order at 3 different counters 1 counter for popcorn, 1counter for food(which was a poor selection and poor quality), &1 counter for drinks where you pay for what you ordered at all 3 counters. They do not have ... read more
Business response:
Sharon, thank you for reaching out to us. We're very sorry to hear about this but are appreciative of your feedback. We will share it with our team at our Frankfort location. If you’d like to speak with us directly, please feel free to email operations@emagine-entertainment.com. We hope to get the opportunity to host you again in the future.
Terribly disappointed in our experience this evening. The venue itself is nice, but the food/service has much to be desired. The food lacked any taste or resemblance of food at all and the service was slow at best. We waited over an hour for a single item to show up and it was not even the correct order. I would not recommend this venue until they work all of the bumps out.
Business response:
Annmarie, thank you for reaching out to us. We’re sorry to hear about your most recent visit with us. We will pass your feedback on to our team so that they can address. If you would like to speak with us directly, please feel free to send us an email at operations@emagine-entertainment.com. We hope that we can host you again in the future.
Terribly disappointed in our experience this evening. The venue itself is nice, but the food/service has much to be desired. The food lacked any taste or resemblance of food at all and the service was slow at best. We waited over an hour for a single item to show up and it was not even the correct order. I would not recommend this venue until they work all of the bumps out.
I don't want this review to be completely negative. The seating and quality of the film and sound were amazing!!! The front lobby and bar area is beautiful. Unfortunately from the moment we walked in, there was no one there too greet anyone or explain options for purchasing tickets. Thankfully there was a computer tech there working on a kiosk to help walk us through ticket purchase. Only after purchasing at the kiosk, as we checked in, it was explained that we could have bought tickets at the check in area. Then we precede... read more
Business response:
Hello Scott, we appreciate your feedback and take it seriously. While we are finalizing our setup before our full opening in January, our goal still remains to always provide an exceptional experience to all of our guests. We are sharing the details of your visit with our operations team, but if you would also like to speak with us directly please feel free to email us at operations@emagine-entertainment.com. Again, we value your business and your feedback, and we look forward to hosting you again in the future.
I don't want this review to be completely negative. The seating and quality of the film and sound were amazing!!! The front lobby and bar area is beautiful. Unfortunately from the moment we walked in, there was no one there too greet anyone or explain options for purchasing tickets. Thankfully there was a computer tech there working on a kiosk to help walk us through ticket purchase. Only after purchasing at the kiosk, as we checked in, it was explained that we could have bought tickets at the check in area. Then we precede... read more
Frequently asked questions about Emagine Frankfort
How is Emagine Frankfort rated?
Emagine Frankfort has a 4.7 star rating with 5,868 reviews.
When is Emagine Frankfort open?
Emagine Frankfort is closed now. It will open at 10:00 a.m.