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Emagine Frankfort
- Movie Theater
- Frankfort, IL
About this business
Location details
19965 South La Grange Road, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Love the concept of the recliners, bar, and freshly prepared food. Manager was friendly and very accessible. Food quality was good but was only warm after waiting 30 minutes for it to arrive at our seats. We purchased a BBQ chicken pizza, the pretzel bites, and chicken quesadilla. My wife asked for no jalapeño peppers but it was made with peppers. I returned to have the problem resolved and I was assured that the food would be remade and brought to us right away. Well, after 30 minutes we still hadn't received the food and I... read more
The seats were very comfortable the theater was clean. I didn't care for the food I ordered pizza it was extremely burnt but they gave me a refund. The pop machines were out so they gave you a complimentary small drink. I did order popcorn it was good they had a variety of flavors. I will go back when everything is up and running maybe this was just an off day.
Business response:
Hello Lisa, we apologize about your concessions. While we are glad that we were able to compensate you, we hope you will join us again soon.
The seats were very comfortable the theater was clean. I didn't care for the food I ordered pizza it was extremely burnt but they gave me a refund. The pop machines were out so they gave you a complimentary small drink. I did order popcorn it was good they had a variety of flavors. I will go back when everything is up and running maybe this was just an off day.
It was our first time there and we could not find anyone to answer questions. The popcorn was horrible, stale. And the concession prices were ridiculously high compared to other theaters We will probably not come back.
Business response:
Hello Lynn – We are sorry to hear that your last experience with us was anything less than exceptional. Our goal is to create an enjoyable movie-going experience for all of our guests, and we understand that customer service and quality concessions play a huge part in that regard. We take guest feedback seriously and will share your comments with our operations team. If you would like to discuss your experience with us directly, please send us an email at operations@emagine-entertainment.com. We do hope we'll have another op... read more
It was our first time there and we could not find anyone to answer questions. The popcorn was horrible, stale. And the concession prices were ridiculously high compared to other theaters We will probably not come back.
The theater is beautiful. However, in the middle of our movie, the spotlights in the theater turned on. They were on for a good 2 minutes. You were unable to see the screen let alone concentrate on the movie you were watching. There was not a single employee around after the movie ended. Also, the website says that you can have drinks delivered to your seat. However, upon asking about it, we found out that you only get your first drink delivered AFTER you order it from the bar. The bar was out of most of their wine an... read more
Business response:
Hello Amy, thank you for your feedback. We understand your frustration and apologize for any inconvenience that you experienced during your last visit. Our guests experience is our top priority and we will pass along your comments to our Operations team in order to help us improve. If you would like to speak to us directly please send us an email at operations@emagine-entertainment.com. Thank you.
The theater is beautiful. However, in the middle of our movie, the spotlights in the theater turned on. They were on for a good 2 minutes. You were unable to see the screen let alone concentrate on the movie you were watching. There was not a single employee around after the movie ended. Also, the website says that you can have drinks delivered to your seat. However, upon asking about it, we found out that you only get your first drink delivered AFTER you order it from the bar. The bar was out of most of their wine an... read more
Beautiful theater only thing I suggest is if it's raining out and your in theater #9 seat F13, bring an umbrella the roof leaks. Needless to say I sat through the rest of the movie wet and cold ;(
Business response:
Hi Tina, thank you for bringing this to our attention. Our guests comfort is our top priority and we have let the operations team at our Frankfort location know about this right away, but please do feel free to reach out to the onsite manager for immediate assistance. If you would like to speak with us on this directly, please email us at operations@emagine-entertainment.com. Thank you, and see at the movies!
RecommendedBeautiful theater only thing I suggest is if it's raining out and your in theater #9 seat F13, bring an umbrella the roof leaks. Needless to say I sat through the rest of the movie wet and cold ;(
Frequently asked questions about Emagine Frankfort
How is Emagine Frankfort rated?
Emagine Frankfort has a 4.7 star rating with 5,868 reviews.
When is Emagine Frankfort open?
Emagine Frankfort is closed now. It will open at 10:00 a.m.