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Emagine Frankfort
- Movie Theater
- Frankfort, IL
About this business
Location details
19965 South La Grange Road, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
They are not very handicapped/elderly friendly. Once you leave the lobby, there is not only no restrooms, but no seating down the halls.
Nice to have a theater close by that is not a Marcus or AMC. Very good staff. It's nice how they will bring you your hot food right to your seat. Very spacious and clean. Have been there 3 times in the last 2 month and definitely will be back. My only complaint as of now is no free refill on small popcorn, for the price, come they could give 1 refill on 🍿.
Business response:
Thanks for your feedback, William. We know popcorn is an important part of the movie-going experience, and we are passing along your feedback to our operations team.
Nice to have a theater close by that is not a Marcus or AMC. Very good staff. It's nice how they will bring you your hot food right to your seat. Very spacious and clean. Have been there 3 times in the last 2 month and definitely will be back. My only complaint as of now is no free refill on small popcorn, for the price, come they could give 1 refill on 🍿.
Very disappointed in one staff member in particular at the theater. And older white lady that appears to be a supervisor or manager. I went to the customer service desk and asked her to turn down the air in one of the theaters and I got a lame excuse about oh they can't control the temperature but she can sell me a fucking blanket! I was like are you kidding me? Every theater has the ability to control their temperature but she could sell me a blanket. I was outraged. Then I went to the concession stand a while later and she... read more
Business response:
We're sorry to hear your experience wasn't great, Michelle. Comments like yours help us improve and we're passing them along to our operations team.
Theater was fine along with food. However, a customer came in the theater in the middle of the movie with her kids. She had her iPhone flashlight on and was talking very loud. My mother asked her to stop talking so loud but she continued for another few minutes. Very disrespectful.
Business response:
Hello Kayla – Thank you for taking the time to leave us a review, we are glad to hear that you enjoyed the theatre and concessions at your last visit, and would like to apologize for any disruptions you experienced. Please know that our on-site staff is available to help if you ever experience an issue during your visit. We will be sharing your comments on guest distractions with our on-site operations team, and hope to have the opportunity to host you again soon.
I will never go back to Marcus again. It felt very different from literally every theater I've been to. Also, there is a bar. With actual cocktails. And beer.
RecommendedSeats are nice & comfy, place is neat & clean, however, popcorn was old and awful. For the price, could it at least be fresh & hot?
The theatre was overall fine. However, I left the movie I was watching when another customer had their phone out and was receiving messages causing the notification light to flash bright white every few minutes. I informed the staff the row and seat number and all they did was peak in and saw nothing at that moment. If they had waited a few minutes, they would have seen how annoying it is in a dark theatre to see the flash go off during a movie. Ruined a relaxing birthday present with the family.
Business response:
Hello Ann, we apologize for any distractions that you experiences with other guests during your visit. We understand your frustration and we are sorry that our staff did not assist you. If you would like to speak to us further about this, feel free to reach out to us at operations@emagine-entertainment.com. Thank you.
The theatre was overall fine. However, I left the movie I was watching when another customer had their phone out and was receiving messages causing the notification light to flash bright white every few minutes. I informed the staff the row and seat number and all they did was peak in and saw nothing at that moment. If they had waited a few minutes, they would have seen how annoying it is in a dark theatre to see the flash go off during a movie. Ruined a relaxing birthday present with the family.
Frequently asked questions about Emagine Frankfort
How is Emagine Frankfort rated?
Emagine Frankfort has a 4.7 star rating with 5,868 reviews.
When is Emagine Frankfort open?
Emagine Frankfort is closed now. It will open at 10:00 a.m.