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Emagine Frankfort
- Movie Theater
- Frankfort, IL
About this business
Location details
19965 South La Grange Road, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I am an avid movie watcher, watching around 30-40 movies a year in the theater. I am a big fan of AMC because of how easy it is to book tickets, reserve your seat, and receive free products via their rewards program. I saw this theater opened next to my house and figured I would give them a try. I went online to book via Flixster and after I picked out my seats the transaction wouldn't go through. So then I tried to book via their website, that wouldn't work. Then I tried downloading their app, that wouldn't work. Then I tri... read more
Business response:
Hello Joe, thank you for your review. Feedback like this helps us make necessary changes in order to increase overall customer satisfaction. We are glad that you enjoyed your visit, and we will pass along your comments to our operations team. If you would like to discuss your experience with reserving tickets online with us further, please send us an email at operations@emagine-entertainment.com and a member of our operations team will reach out to you directly. Thank you, and see you at the movies!
Went and saw beauty and the beast last night at 830pm. First date night with the husband in a year. Theater was nice and clean. Just wish the ushers did something about the 2 - 50yr old woman in my row who talked the ENTIRE movie. One of the woman's phone went off ringing during the movie as well. Really nice!! Definitely put a damper in a rare night out.
Business response:
Hello Jennifer, we are glad you enjoyed our theatre. We apologize about the distractions that you experienced, we and understand the frustrations this may have caused. We will pass along this situation to our Frankfort operations staff to review and address. We hope to have the opportunity to host you as a guest again soon.
Went and saw beauty and the beast last night at 830pm. First date night with the husband in a year. Theater was nice and clean. Just wish the ushers did something about the 2 - 50yr old woman in my row who talked the ENTIRE movie. One of the woman's phone went off ringing during the movie as well. Really nice!! Definitely put a damper in a rare night out.
Nice place. Nice crowd. Horrible food service. Horrible lines. Manager was nice, but also snide. Their pretzel bites are fried and not baked...like everywhere I have ever been. Can't have fried food so we were given bosco sticks because they are baked...something that costs less that what we had originally ordered. Got hosed for the difference. Take it as a loss and learning lesson. We will NOT return. ���
Business response:
Hello Russell we apologize about your last experience with the concessions at our Frankfort location. Customer satisfaction is our top priority and we are always looking for opportunities to improve our services. We appreciate your feedback and would like to better understand how we can improve your experience. If you are willing please email us at operations@emagine-entertainment.com and a member of our operations team will be in touch with you. Thank you.
Nice place. Nice crowd. Horrible food service. Horrible lines. Manager was nice, but also snide. Their pretzel bites are fried and not baked...like everywhere I have ever been. Can't have fried food so we were given bosco sticks because they are baked...something that costs less that what we had originally ordered. Got hosed for the difference. Take it as a loss and learning lesson. We will NOT return. ���
They forgot to give my group the 3D glasses and the general manager was very rude when I asked for them.
Business response:
Hello Billy, our management team is there to assist you and we apologize if your concerns were not addressed appropriately. If you would like to speak directly about this please send us an email at operations@emagine-entertainment.com. Thank you.
I hated the assigned seating because if you end next to talkers as we did! You can't move even after asking an employee even through there were seats open! Also love the bring food to you option but really annoying when the employee is walking right in front of the screen a bunch of times throughout the movie! Other then that popcorn was amazing, Bosco sticks were way over cooked, and wasn't offered sauce to go with !!! The popcorn/hotfood line was a bit confusing for some people which made it frustating for people who knew ... read more
Business response:
Hello Amy, we apologize about your experience and will pass these comments along to our Frankfort operations team to review as we are always looking to improve. We appreciate your business and hope to host you again in the future. Thank you.
Great place, only downfall was we could hear the movie in the next theatre
Love the concept of the recliners, bar, and freshly prepared food. Manager was friendly and very accessible. Food quality was good but was only warm after waiting 30 minutes for it to arrive at our seats. We purchased a BBQ chicken pizza, the pretzel bites, and chicken quesadilla. My wife asked for no jalapeño peppers but it was made with peppers. I returned to have the problem resolved and I was assured that the food would be remade and brought to us right away. Well, after 30 minutes we still hadn't received the food and I... read more
Business response:
Hello Brian, we apologize for the problems with your food order, and appreciate your bringing it to management’s attention so they were able to make it right. We have also shared this feedback with our operations team, but please feel free to email us at operations@emagine-entertainment.com if you’d like to speak with our customer service team directly. We appreciate your business and hope to have another opportunity to host you and your wife for an exceptional visit the next time!
Frequently asked questions about Emagine Frankfort
How is Emagine Frankfort rated?
Emagine Frankfort has a 4.7 star rating with 5,868 reviews.
When is Emagine Frankfort open?
Emagine Frankfort is closed now. It will open at 10:00 a.m.