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Emerald City Energy
- Windows Installation
- Tukwila, WA
About this business
Emerald City Energy is a leader in window replacement and exterior door replacement, serving the Puget Sound area. Our goal is to deliver quality products that improve the energy efficiency of your home, while offering stylish accents to make windows and doors your own. With full-service installation and decades of experience, trust Emerald City Energy like so many others have. In fact, we've been rated in the top 5% of window replacement companies by Angie's List Super Service Awards. Find out how we can help you with windo... read more
Location details
3225 S 116th St, Tukwila, WA, 98168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It went very well. I am very satisfied. They were all very nice to work with. The did all of the work in 2 days, and cleaned everything up very well after they finished. Before they came out, I was informed to move all the furniture, and take down the blinds from the windows. I wasn't able to take the blinds down upon their arrival, but they took them off for me, and even put them back up. After the first day, I got a call, and was asked if I would like for them to add strip of wood to all of the windows for extra insulation... read more
They were extremely professional and their work was outstanding. There was one small misunderstanding with the inistallation and in response they not only took responsibility but also threw in an extra deal. I would highly recommend this company, and I would not say that of many of the contractors I have worked with in the past. <br />
Knowledgeable staff, high quality work and great results. Ron was especially helpful and kept us informed as work progressed. There was some delay with installing the last 2 windows due to an initial mismeasurement, so that part of the job was completed a month later than the rest. <br /> Advance notice and followup of installation dates could have been better. We were surprised to find that work was starting on a holiday, and did not receive an advance call with that information. All we knew was that work might commence on ... read more
Business response:
Thank you for the feedback! While we love receiving flawless feedback, a review like this helps keep us improving! We are working to tighten up the communication experience to ensure we are in constant contact with our customers throughout their experience. It is great to hear you are enjoying your new windows and are ecstatic you are recommending us - and we are here for your next project and will do everything possible to get your next review from a "B" to an "A"! Sincerely, Jason Borg Operations Manager Emerald City Energ... read more
The windows, because of their design and age were tricky to remove and the crew did a great job of minimizing damage to the interior surrounds that was all done in lath and plaster. Ron & Cory were very good a the job was finished on schedule. The entire process had prompt service and great communication and the quality of the windows for the price is superb. I highly recommend Emerald City.
After some scheduling issues, we were finally able to get this scheduled and have them out to install my windows. It seemed that they might have overbooked themselves on these deals. They did an excellent job by the time they got out here, though. They were quick and the guys knew what they were doing. They also cleaned up after themselves.
Business response:
Thank you for your feedback, we do apologize for any difficulties with scheduling. We definitely were inundated with the response to the Big Deal, which did catch us offguard and caused abnormal delays in our schedule. We have made adjustments in staffing to handle the load in the future. We are happy that you had a great experience with the installation. The product and it's installation are what last forever on your home, and as always, never compromising on quality in those areas is our number one focus. Thank you again f... read more
We had single pane windows and desperately needed new, double pane windows. We received a quote from another company that was outrageous compared to the final price with Emerald City Energy. They were extremely nice, knowledgeable and efficient. We can certainly feel the difference in our house and are looking forward to (hopefully) seeing a difference in our next heating bill. We originally signed the deal with Russ (fabulous!) and loved our installers Terry and John. <br />
<p>Finished windows look great. Very little damage to paint or sill. We are quite happy with the finished product. We purchased the 5 windows for $1999 deal and asked them to do an additional 3 windows. The down side is that they seemed to be quite busy and communication seemed to be lacking. I spoke to them in early November, they came out to measure the original 5 windows and set installation date as 12/12. I asked them at the time of measuring about the cost of an additional window. Something happened and as of 12/12 the ... read more
Business response:
We are very sorry you experienced "grumpy" installers. Friday the 27th was a scheduled installation day for the crew, they were off the previous days of the week, so there is no excuse for having anything but happy attitudes. We definitely were busier this time of year than anticipated and that put stress on our systems, given we are a small company. We have addressed the increased demand with new office personnel and crews for 2014. Again we apologize for the difficulties you experienced. It is very unacceptable to us not t... read more
They did a great job! The new windows look great, work great and will keep our house warmer during the winter. It is great to have windows that work again. <br /> I would describe Terry and John, the guys who installed our windows, as fanatics. I mean that in a good way. It was clear from a bunch of little things they did that they take tremendous pride in their work. I think that pride drives them to do a perfect job on their installations independent of good day/bad day, the customer, the job, etc. From watching them work ... read more
Frequently asked questions about Emerald City Energy
How is Emerald City Energy rated?
Emerald City Energy has a 4.9 star rating with 482 reviews.
When is Emerald City Energy open?
Emerald City Energy is closed now. It will open on Monday at 8:00 a.m.