This profile has been claimed by the business owner or representative.
Emerald City Energy
- Windows Installation
- Tukwila, WA
About this business
Emerald City Energy is a leader in window replacement and exterior door replacement, serving the Puget Sound area. Our goal is to deliver quality products that improve the energy efficiency of your home, while offering stylish accents to make windows and doors your own. With full-service installation and decades of experience, trust Emerald City Energy like so many others have. In fact, we've been rated in the top 5% of window replacement companies by Angie's List Super Service Awards. Find out how we can help you with windo... read more
Location details
3225 S 116th St, Tukwila, WA, 98168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We apologize we could not help you with replacing glass in your one window. We often get calls for glass replacement, which is really a different group of experts. We are a window replacement company which means frames and glass, often times with construction requirements (framing, trim, etc.). Glass replacement involves technicians that specialize in unframed glass handling, with specialty tools and expertise. We purchase glass from window manufacturers, where as "glass shops" can often make units in their shop or purchase ... read more
<b>I ended up not needing the patio door at all, so I requested I refund. I am still having them come out to service the door track. They?re very professional and attentive to the details, and not just about selling the product.</b>
Andy was the sales rep for Emerald City. He was very nice, professional, on time and a good communicator. <br /> I quoted this same item from two other companies on Angie's list and decided on Emerald City because Andy had <br /> a positive attitude and made the process easy. I met with him 2/6 and the door will be installed 2/16. <br /> Great response time. All together a very good experience. <br />
The company returned my email promptly including a quote and suggestions. The sales staff, estimator and installers were very professional and worked around my timeframe. I am very satisfied with the workmanship and the appearance of the new windows and would recommend this company. <br /> <br />
I was looking for a reputable company with honest pricing to replace all the windows in my rental home. I initially had called the company listed above Emerald city in my Angie's List booklet for a quote; the gentleman was not very pleasant to talk to, and gave me a quote on two windows of the same brand as the whole house cost me through Emerald! I did not feel comfortable with the quote, but went ahead and set up an appointment to meet with them @ the rental property that is occupied, as they said I had to be there 'in cas... read more
<p> </p> <p>The initial contact and scheduling the appointment was professional and timely. Theteam who came out to do the install was on time,hard-working, did a good job and I am generally pleased with the windows.But there was a miscalculation on the measurement of one of the windows. It took longer thanexpected to get this replacement window installed andI wasn't as happy with thecustomer service on the replacement window as I was on the previous 5.<br /> <br /> <br /> <br /> <br /> <br /></p>
Business response:
We certainly apologize that we had to return to correct a mis-sized window. Unfortunately that does happen now and then; the delay is definitely a frustration and we should have been more prepared on arrival for the second visit so it would have gone quicker and more smoothly. We take pride in the quality of all aspects of our performance and this did not meet our standards and for that we are apologetic. Andy Wigen - Emerald City Energy
It went very well. I plan to hire them again to install some doors for my home <br />
Frequently asked questions about Emerald City Energy
How is Emerald City Energy rated?
Emerald City Energy has a 4.9 star rating with 521 reviews.
When is Emerald City Energy open?
Emerald City Energy is open now. It will close at 5:00 p.m.