Encompass Health Rehabilitation Hospital of Plano

Melissa A. 

on Yelp

11 years ago

My Mother was a patient at HealthSouth Plano for 2 weeks. The entire staff was caring and kind. The hospital has been renovated and it is beautiful. The rooms are comfortable and very clean. Mother loved the food. I ate in the cafeteria several times. The food, the selection and the presentation was outstanding. If we should need rehab again, HealthSouth Plano will be our destination. 

Melissa A. 

on Yelp

11 years ago

My Mother was a patient at HealthSouth Plano for 2 weeks. The entire staff was caring and kind. The hospital has been renovated and it is beautiful. The rooms are comfortable and very clean. Mother loved the food. I ate in the cafeteria several times. The food, the selection and the presentation was outstanding. If we should need rehab again, HealthSouth Plano will be our destination. 

Chastonn M. 

on Yelp

7 months ago

This is my rehab after my Stroke in May and I really wish I could get a hold of my therapy team cause I'm not getting good therapy now and I miss Margaret and metal. My walking isn't getting better. I wish I could get in contact with them. I was doing better when I was in encompass. Now I'm alone with no one to watch me walk so I don't fall bc I have cerebral palsy and stroke. I wish I had the help of my therapy team I'm doing out patient at BSW institute for rehabilitation in Plano 

Chastonn M. 

on Yelp

7 months ago

This is my rehab after my Stroke in May and I really wish I could get a hold of my therapy team cause I'm not getting good therapy now and I miss Margaret and metal. My walking isn't getting better. I wish I could get in contact with them. I was doing better when I was in encompass. Now I'm alone with no one to watch me walk so I don't fall bc I have cerebral palsy and stroke. I wish I had the help of my therapy team I'm doing out patient at BSW institute for rehabilitation in Plano 

Ms. Yellow B. 

on Yelp

8 months ago

I have been admitted to this Encompass Plano location 3-4 times in the past and consistently received appropriate, patient-centered care. Unfortunately, my most recent stay was the opposite experience. The communication and care coordination involving social worker Anita Mupingo, her manager Ashlynn, and Patti Disotell were far below acceptable standards. A formal complaint had already been submitted by the speech therapist, yet upper leadership never reached out to me at any point. I personally had to initiate multiple fol... read more

Ms. Yellow B. 

on Yelp

8 months ago

I have been admitted to this Encompass Plano location 3-4 times in the past and consistently received appropriate, patient-centered care. Unfortunately, my most recent stay was the opposite experience. The communication and care coordination involving social worker Anita Mupingo, her manager Ashlynn, and Patti Disotell were far below acceptable standards. A formal complaint had already been submitted by the speech therapist, yet upper leadership never reached out to me at any point. I personally had to initiate multiple fol... read more

Stacy R. 

on Yelp

a year ago

If I could give negative stars, I would. Encompass Health of Plano is an absolute disgrace to the word "rehabilitation." It's more like a warehouse for vulnerable patients where compassion is nonexistent and rudeness is the daily special. My husband, a stroke survivor, went in needing support, dignity, and competent care. What he got was a team of people who acted like he was a burden from day one. The staff here are, without exaggeration, some of the rudest, most unprofessional people I've ever encountered in any setting--... read more

Stacy R. 

on Yelp

a year ago

If I could give negative stars, I would. Encompass Health of Plano is an absolute disgrace to the word "rehabilitation." It's more like a warehouse for vulnerable patients where compassion is nonexistent and rudeness is the daily special. My husband, a stroke survivor, went in needing support, dignity, and competent care. What he got was a team of people who acted like he was a burden from day one. The staff here are, without exaggeration, some of the rudest, most unprofessional people I've ever encountered in any setting--... read more

Diane M. 

on Yelp

2 years ago

My family member was NOT given the kind of care and attention and patience promised on the website for a person with neurological issues resulting from a traumatic brain injury. Individually, the personnel I encountered were polite and caring, but overall the care was very lacking. They dismissed my family member basically after 4 days saying he would be released the following week. Instead of careful consideration of his condition due to his brain injury, he was not helped. Yes, he had issues, he has a brain injury and resu... read more