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Encompass Health Valley of The Sun Rehabilitation Hospital
- Rehabilitation Center
- Glendale, AZ
About this business
Location details
13460 North 67th Ave, Glendale, AZ, 85304, United States
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Stephanie is extremely rude, unprofessional and condescending and Jennifer won't even come out and speak with the family of her patients. Neither one ever followed up with me about some questions I had about my mother who was in their care. I feel they are in the wrong profession. Clearly they don't like people and do not care about their patients or the families. They are just in it for the paycheck.
-5 Rating - DO NOT PUT YOUR LOVED ONE HERE Encompass let my husband, who has a traumatic brain injury walk right out of the locked brain injury unit with a doctor following him down the street. My only guess why this happened is because they didn't know how to deal with him. The police were called and he was moved to a psychiatric hospital. Fortunately a nurse at the psychiatric hospital realized he was a TBI patient and was immediately moved back to a medical hospital. Encompass labeled my husband a "flight risk" since ... read more
Business response:
Susan, we'd appreciate the opportunity to learn more about your experience at Encompass Health Valley of the Sun. If you don't mind providing additional details, we'll pass it along to the appropriate contacts. You can email us directly at feedback@encompasshealth.com.
-5 Rating - DO NOT PUT YOUR LOVED ONE HERE Encompass let my husband, who has a traumatic brain injury walk right out of the locked brain injury unit with a doctor following him down the street. My only guess why this happened is because they didn't know how to deal with him. The police were called and he was moved to a psychiatric hospital. Fortunately a nurse at the psychiatric hospital realized he was a TBI patient and was immediately moved back to a medical hospital. Encompass labeled my husband a "flight risk" since ... read more
Business response:
Susan, we'd appreciate the opportunity to learn more about your experience at Encompass Health Valley of the Sun. If you don't mind providing additional details, we'll pass it along to the appropriate contacts. You can email us directly at feedback@encompasshealth.com.
warning!!! do not i repeat do not put your loved ones in any of the encompass rehabilitation hospitals. i am a former patient of theirs they do not care whatsoever dr. cunningham is their director of medicine and he was my rehab doctor. he made severe changes to pain medication without consulting me whatsoever and when i tried to confront him on this he had the charge nurse and another nurse bring a cell phone in with him on speakerphone and tried to send me back to the emergency room. i refuse that and then shortly thereaf... read more
Business response:
Joe, we're sorry to hear about your experience but Dr. Cunningham is located at our Encompass Health Scottsdale location. We'd like to learn more about the situation so we can get your information to the correct contacts. Can you please email feedback@encompasshealth.com with additional details?
warning!!! do not i repeat do not put your loved ones in any of the encompass rehabilitation hospitals. i am a former patient of theirs they do not care whatsoever dr. cunningham is their director of medicine and he was my rehab doctor. he made severe changes to pain medication without consulting me whatsoever and when i tried to confront him on this he had the charge nurse and another nurse bring a cell phone in with him on speakerphone and tried to send me back to the emergency room. i refuse that and then shortly thereaf... read more
Business response:
Joe, we're sorry to hear about your experience but Dr. Cunningham is located at our Encompass Health Scottsdale location. We'd like to learn more about the situation so we can get your information to the correct contacts. Can you please email feedback@encompasshealth.com with additional details?
My son was transferred there after serious auto accident. The care was good but the administration was very unprofessional. They ordered medical equipment for my son when he was able to go home and the medical equipment company delivered. 4 months later I get a letter from Home Again Medical equipment stating the insurance did not cover and I am responsible for the equipment that Healthsouth ordered without confirming if it was covered with insurance. Very unprofessional and rude administration. My son had insurance but... read more
My son was transferred there after serious auto accident. The care was good but the administration was very unprofessional. They ordered medical equipment for my son when he was able to go home and the medical equipment company delivered. 4 months later I get a letter from Home Again Medical equipment stating the insurance did not cover and I am responsible for the equipment that Healthsouth ordered without confirming if it was covered with insurance. Very unprofessional and rude administration. My son had insurance but... read more
I stayed at this facility for 3 weeks in 2014. I am awarding 2 stars to recognize that I did receive excellent care from the nurses aides and 3 of the nursing staff. There were many issues I experienced that I believe are sub par this inpatient facility. The issues include: use of some therapy facilities by non patients, over crowding in the therapy room and lack of equipment needed, the dispensing of medication protocol, a drug interaction miss by pharmacy staff which resulted in a 48 hour detox. The worse part of my exp... read more
I stayed at this facility for 3 weeks in 2014. I am awarding 2 stars to recognize that I did receive excellent care from the nurses aides and 3 of the nursing staff. There were many issues I experienced that I believe are sub par this inpatient facility. The issues include: use of some therapy facilities by non patients, over crowding in the therapy room and lack of equipment needed, the dispensing of medication protocol, a drug interaction miss by pharmacy staff which resulted in a 48 hour detox. The worse part of my exp... read more
Frequently asked questions about Encompass Health Valley of The Sun Rehabilitation Hospital
How is Encompass Health Valley of The Sun Rehabilitation Hospital rated?
Encompass Health Valley of The Sun Rehabilitation Hospital has a 4.3 star rating with 235 reviews.
When is Encompass Health Valley of The Sun Rehabilitation Hospital open?
Encompass Health Valley of The Sun Rehabilitation Hospital is open now. It is open 24/7.