Endurance Warranty Services

Quen R 

on BBB

4 years ago

The most unresponsive customer experience I have ever had in my life, long wait times, no one knows the answer to your question, and once you finally get to a person they put you hold for another extended amount of time to "review your information". There is no internal business communication, which makes no sense and therefore, their isn't a way to expedite items that are more pressing. Even cancelling the service is a hassle I was unproperly billed and got the runaround every time I tried to get my money back. The process ... read more

Viola E 

on BBB

4 years ago

I paid for a 4 years warranty and towards the end I needed my engine repair and this is what they did to me. I am legally writing you to let you know that I would like you to cancel my new contract with Endurance Warranty.1. You were very dishonest by lying to me regarding the **** miles removal for this new policy.2. On Wednesday, February 23, 2022, when I called you to talk regarding the car stopping in traffic constantly, you said that I could use the old contract to repair the car because it would expire in four days, wh... read more

Holly H 

on BBB

4 years ago

On 1/19/2022 I purchased a car warranty from Endurance for approximately $4,000. I purchased it from one of their representatives, ***************************, who gave me his direct line for any future contact; however, the phone number does not work. He said he would mail my contract to me, which I never received. Endurance told me today that they have gone paperless, which is apparently why I never received a copy of the policy. I was also told today that my policy was emailed to me on 1/21/2022 but I NEVER RECEIVED ANYTH... read more

Galo R 

on BBB

4 years ago

Please stay away from this company. they sold me pretty good about how almost everything is covered. On the 30th day I had an issue with a part that was covered. When I went to the dealership to get this fixed. The dealership said that they are not covering it because it has to be ***** miles and they changed it to 31 days probation. I was told before I bought the insurance that it was a ***** miles 30 days probation. I had an argument then they discounted my warranty. I gave them a second chance. I paid out of pocket about ... read more

Denise M 

on BBB

4 years ago

Absolutely the worst car auto warranty I have ever had. Would deny every claim. Just wants to take your money. Not BBB accredited. Buyer beware! 

Darrin E 

on BBB

4 years ago

They don't explain all the fine details, they're more worried about the sale!! Refused a transmission replacement on my vehicle because the certified mechanic that serviced my truck for the previous ******* miles hand writes his receipts on his computer generated invoices with company letterhead. We suggested transferring exact information to computer to submit and they denied!! DO NOT BUY an extended warranty from this company!! 

Lisa C 

on BBB

4 years ago

DO NOT BUY IT'S A SCAM !!.... The person we spoke to mislead us in telling us things it covered on our Jeep. We also asked about certain things if it covered because we know things that happen to Jeeps and we were assured it did. We took out Jeep to the shop on a Thursday and had a run a round with Endurance on getting it covered. My husband finally talked to a manager and he told us YES everything on our claim was covered but an inspector had to go out just to look at it since it was over a grand filed on the claim. We got ... read more

Ella M 

on BBB

4 years ago

Extremely poor customer **********************. Please be **** when purchasing this warranty. I have been trying to cancel my policy for three weeks with no response. I was told when I purchase that I would not be a problem. It is a **** problem. 

Connie H 

on BBB

4 years ago

I've been trying to cancel my policy for 4 days now. Funny, when trying to purchase a contract, you can get right through. Have problems, you'll never hear from them again!!!! For your own peace if mind, STAY AWAY!!!!!