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Ewing Buick GMC
- Car Dealers
- Plano, TX
About this business
Location details
6425 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They told me my car needed a new engine for $11k or to buy a new car. No evidence, no testing, no quote or work order even when I asked for it in writing TWICE. Never going back to that dealership again.
I am not exactly happy with some aspects of how the service is offered and explained. I understand how there is a need for a diagnostic fee. However, what I don't understand is the lack of communication. It was frustrating dealing with a software issue, having to return the truck multiple times,, and not having a service advisor understand the truck or the software. In a connected world and having a more software-defined truck, it matters to be both an IT and a mechanic. Unfortunately, these skills are very rare, and hoping ... read more
Business response:
We appreciate your thoughtful feedback. You're correct that software-defined vehicles require a different level of technical understanding, and we recognize the challenges this can create when issues arise. Clear communication about diagnostic processes and repairs is important, and we'd like to discuss your specific experience. Please contact us at (972) 468-6025 so we can address your concerns.
They sold it out from under me without giving me half a chance.
Business response:
Thank you for sharing your feedback. Our inventory does change quickly, but we understand that it is frustrating to miss out on a vehicle you were interested in. We do get new stock in constantly, so please let us know if we can help you out in the future!
Went in for an oil change and a tire sensor repair. Upon arriving I had to wait in my SUV for a long period of time. When I final met with my service advisor the first thing he wanted to sell me was a $1500+ maintenance package. Then they said when checking the tire sensors there were 3 that were not working even though the vehicle only showed one not working. The repair was over $500.00 for the 3 sensors. I called Discount Tire and it was only $63.00 per sensor installed. When I got to Discount Tire only one sensor was out,... read more
Business response:
Thank you for sharing your feedback. We're disappointed to hear that this experience didn't meet our usual standards. We'd like to learn more about what happened with your serviceplease contact us at (972) 372-9187 so we can look into this further.
The quote for replacing the sensors on my tires way out of line. The light still coming on. Took it to NTB and they reset the tire monitor and no more light on. Didn't charge me. I have been going to Ewing for my vehicles and service over 20 years. Very disappointed.
Business response:
Thank you for sharing your feedback. We're disappointed your appointment didn't result in the timely service you expected at Ewing Buick GMC; this certainly doesn't meet our usual standards. Please contact us at (972) 372-9187 so we can address these issues and improve your next visit.
Didn't like waiting 90 minutes to get service. Why make an appointment? Coffee cold. Took over 15 minutes to check out.
Business response:
Thank you for sharing your feedback. We're disappointed your appointment didn't result in the timely service you expected at Ewing Buick GMC; this certainly doesn't meet our usual standards. Please contact us at (972) 372-9187 so we can address these issues and improve your next visit.
Very poor response. Did not respond to phone calls or texts.
Horrible day with my car for two months, no update same story waste of time. Promise me my truck could be fixed. Ended up having it towed to lifted trucks they completed 9,000 of work I have a brand new truck again. Never going back to this location it sucks and I will place a google review. Raj horrible
Frequently asked questions about Ewing Buick GMC
How is Ewing Buick GMC rated?
Ewing Buick GMC has a 4.7 star rating with 11,809 reviews.
When is Ewing Buick GMC open?
Ewing Buick GMC is closed now. It will open at 9:00 a.m.