This profile has been claimed by the business owner or representative.
Exclusive Furniture
- Furniture Stores
- Richmond, TX
About this business
Location details
21018 W Bellfort St, Richmond, TX, 77406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They do r tell you the details of the insurance you purchase. They deny everything!! Don’t buy from them!
RecommendedExclusive Furniture is the worst. Managers don't honor the word of their sales associates. We purchased one of those fancy adjustable base beds in a split king. Of course there weren't any in the show room, but the sales associate never explained that the gap between the beds would be like the grand canyon. What he did tell me, when I reached about our dissatisfaction, was that once we had slept on it the minimum days (their comfort policy I guess) we'd be able to return it as long as we paid the restocking fee, and we'd hav... read more
I would never purchase furniture from here again we got our bedroom set delivery guys great but or dresser and night stand everything filled dust cleaning it is a nightmare for what we pay it shouldn't have all this wood dust then not even a month later our dresser drawers started falling apart everything was being sent via email all they wanted was pictures i sent everything they asked 2 weeks later nothing scheduled to be fixed i called manager was great everything moved smoothly when repair guy showed up pulled dresser wh... read more
No I DO NOT RECOMMEND!!! Horrible customer service
Buyer beware! Pay attention and ask questions before purchasing anything from them. I do take responsibility for not doing my due diligence, so I will just be waiting for an unknown delivery date. I will not be shopping there again and will not recommend them to my friends and family.
Notice damage to sofa, informed delivery guys. One made call to warehouse to report it. Said that someone is going to call about delivery of the replacement. 24+ hours have go by nothing. Sales agent Patrick text Friday night asking how the delivery went. Texted back not good the sofa was damaged, he was going to look into. No word yet. Call him Saturday AM, spoke with him . He said give him a few minutes to look into it, 3 hours has gone by no word. Call the store at (713)244-500 gave all my information. She said ha... read more
Salesman said they had what we wanted. Get to the warehouse and they give us something that's a different color. Now, no one can help change it. We already paid and they aren't holding up their end. They just want their money, it doesn't matter if you get exactly what you ordered and instead of a refund for not delivering what we ordered the manager tried to convince us to get store credit. For what? You don't have what I need. No email, no refund. This company seems to be training their people to not return money even if th... read more
WARNING! NEVER BUY FROM EXCLUSIVE FURNITURE! YOU WILL BE CHEATED AND SCAMMED! I went to buy a dining table in July at their Richmond outlet. The salesperson was Bert and the manager was Robert. We really liked a dining table and the 6 chairs that went with it. Without hesitation, we bought it because it really fit into our new home. Robert promised that we would be receiving the exact combination of table and chair as their model. However, they delivered the wrong set of chairs (totally different color & fabric). When I as... read more
https://www.bbb.org/us/tx/houston/profile/furniture-stores/exclusive-furniture-0915-31000366
Frequently asked questions about Exclusive Furniture
How is Exclusive Furniture rated?
Exclusive Furniture has a 4.7 star rating with 4,619 reviews.
When is Exclusive Furniture open?
Exclusive Furniture is open now. It will close at 9:00 p.m.