Extended Stay America - Akron - Copley - East

Business response:

Dear Donald, Thank you for your feedback. We apologize for the inconvenience you experienced being locked out of your room and having to wait until the next morning for access. This is not the level of service we aim to provide, and we will discuss your concerns with our team to prevent it from happening in the future. Your comfort and satisfaction are important to us. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management 

Business response:

Dear Donald, Thank you for your feedback. We appreciate you taking the time to share your thoughts. Please provide more details about your stay so we can address the issues and improve our services. Your input is valuable in helping us enhance our guest experience. We look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Arleica, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Jake, Thank you for your kind review! We're pleased to hear that you found our rooms clean and practical. Maintaining high standards of cleanliness and comfort is a top priority for us, and it’s wonderful to know that we met your expectations. We appreciate your feedback and look forward to the opportunity to serve you again. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management