Extended Stay America - Akron - Copley - East

Business response:

Dear Arleica, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Jake, Thank you for your kind review! We're pleased to hear that you found our rooms clean and practical. Maintaining high standards of cleanliness and comfort is a top priority for us, and it’s wonderful to know that we met your expectations. We appreciate your feedback and look forward to the opportunity to serve you again. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Karen, Thank you for your feedback. We’re glad to hear that you found the room quiet and the beds comfortable. However, we apologize for the issues you experienced with odors and the lack of amenities. We take such concerns seriously and will address them to ensure a better experience for future guests. Your comfort is important to us, and we hope to have the chance to provide a more enjoyable stay in the future. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management