Extended Stay America - Albuquerque - Airport

Business response:

Dear Lady, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Garrett, Thank you very much for taking the time to tell us about your stay. We are glad to hear you enjoyed your stay and that our staff were able to provide you with a pleasant experience. Thank you for being our guest and we look forward to any future stays. Sincerely, Hotel Management 

Business response:

Dear Peggy, Thank you very much for taking the time to tell us about your stay. We are glad to hear you enjoyed your stay and that our staff were able to provide you with a pleasant experience. Thank you for being our guest and we look forward to any future stays. Sincerely, Hotel Management 

Business response:

Dear Peggy, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Liliana, Thank you for taking the time to share your feedback about your recent visit. It is wonderful to know that our front desk associates and our thoughtful associates left a lasting impression. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. We hope you will give us another t... read more

Business response:

Dear Christopher, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Terry, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide exceptional hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Renee, Thank you for sharing your recent review of our hotel. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. The comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost import... read more