Extended Stay America - Albuquerque - Airport

Business response:

Dear Justin, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and are thrilled that you have already decided to stay with us again. We look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Nicole, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. We regret that the bed size was not comfortable enough for both of you, causing difficulties in ... read more

Business response:

Dear Gunnar, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and are thrilled that you have already decided to stay with us again. We look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Judy, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and are thrilled that you have already decided to stay with us again. We look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Gabrielle, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and are thrilled that you have already decided to stay with us again. We look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Paul, Thank you for being our guest and sharing your feedback at Extended Stay America. While we know you enjoyed your stay, we are sorry to hear about some of the issues you mentioned here. Our main goal is to provide excellent service, clean and well-maintained property. We wish your problems could have been resolved while you were here, as we are committed to delivering a great guest experience. We hope you will visit again the next time you are in the city.Sincerely,Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are pleased to know you had a wonderful stay. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Santiago, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important, and we will address them with our team to ensure they are careful with services in the future. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management