Extended Stay America - Albuquerque - Rio Rancho

Business response:

Dear Guest, We work hard to provide attentive service and comfortable accommodations, so it means a lot that you noticed and appreciated it. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Please be assured that your comments have been communicated to our team to enhance monitoring and foster a more serene environment for all guests. We appreciate your choosing us and look forward to the opportunity to serve you more effectively in the futu... read more

Business response:

Dear Guest, We appreciate you sharing your thoughts about the visit. While it is encouraging to know the team provided kind service and the bed was comfortable, the overall experience should have felt far more enjoyable. Your comments will be shared to ensure continued attention to improving the property and creating a better stay for every guest. Feedback like this truly helps guide our efforts, and we hope to have another opportunity in the future to provide a much more positive visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize that the room atmosphere did not feel as fresh and comfortable as expected during your visit. Our team works to maintain a clean and welcoming environment for every guest, and your feedback will be shared to ensure attention is given where improvement is needed. We are glad the beds provided comfort during your stay and truly appreciate you sharing your thoughts. We hope to welcome you again in the future for a more pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so happy to hear that our front desk team member made a warm impression and that you enjoyed a peaceful visit. Knowing you would choose to stay with us again truly means a lot. At Extended Stay America, we strive to create a welcoming and relaxing environment for every guest. Thank you for your kind feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, A smooth arrival and convenient location can really set the tone for a stay, and we are happy that stood out for you. Thank you for choosing Extended Stay America and for sharing your feedback. We are glad the accommodations met your expectations and provided a comfortable experience. Your comments are truly appreciated, and we look forward to welcoming you back for another enjoyable and relaxing visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management