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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt safe but disappointed with the room this time We always stay there and all the other rooms we have stayed in was great. But I dont if how went to pay for the room, caused us to have that room or what. The bathroom door, you had to lift up on the doorknob and pull it to close it. The vent in the bathroom was busted up pretty good. The internet was always free and we had to pay for it this time. We will stay there again. I would complain to my son and he always said where else can you find a place that has a kitchenette a... read more
Business response:
Dear Melissa, We greatly value your ongoing loyalty and sincerely regret that your most recent visit did not meet the high standards you have come to expect from us. Please accept our sincerest apologies for any inconvenience you experienced. We appreciate you taking the time to provide us with your feedback, as it is essential for us to address these concerns appropriately. We look forward to the opportunity to welcome you back in the future, where we are committed to ensuring that your experience matches the excellence you... read more
Better than expected Quick check in. Friendly staff. Close to the mall and tons of food places. Great view of the sandias. Clean, safe and affordable.
Business response:
Dear Brittney, We are delighted to hear that you had a great experience during your stay at our hotel. We truly love what we do, and it’s always rewarding to be recognized for our efforts! We will share your kind words with our staff, and we hope to have the pleasure of hosting you again soon at Extended Stay America.Sincerely,Hotel Management
The restroom is not super dirty but it’s not very clean
I like staying here when I visit, it's always pretty clean, the staff is nice and polite, but I have noticed the plumbing is really noisy. We were resting in our room and the sink started to sound like it was bubbling up. It was hoping it wasn't going to continue and explode. Please do something about this. Thank you!
Business response:
Dear Sheryl, We are so glad you came back to see us! Thank you very much for the wonderful comments about our staff and our accommodations. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Thank you for choosing Extended Stay America. We look forward to welcoming you soon.Sincerely,Hotel Management
I like that the lamp had a dimmer light to leave on at night. I didn’t like that there was no coffee pot!! First time staying there.
Business response:
Dear Ruby, Thank you for choosing Extended Stay America. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Hotel Management
It was clean enough, but everything here is in need of updating and freshening. There was rust on the shower rail. The areas around the shower knobs were unfinished and leaking. There is no shampoo, no pots or pans or silverware or coffee pot.
Business response:
Dear Guest, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet all of your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.