This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay but not great. The hotel was conveniently located for us, but was really showing its age. The refrigerator in our room had a loose seal that made it difficult to close. The fan in the bathroom was ridiculously loud. And when I looked under the bed, there was a lot of dust dirt. The grab and go breakfast consisted of granola bars, and plastic wrapped muffins.
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Staff was awesome. Bad part was fridge was dirty. Had coke spills and food spills on it. Bathroom was dirty as well. I asked front of ot could be cleaned and was told cleaning only goes every 7 days. He was noce about it though. Also was told tjere was no pots or silverware.
Business response:
Dear Marco, We appreciate your review of our hotel and are glad to learn that you appreciated the service provided by our staff. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Additionally, to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon req... read more
Easy check in. The AC didn’t work well and the bed was real hard. Other than that nice stay for a quick trip
Business response:
Dear Hope, We sincerely appreciate your feedback. We are pleased to know that your initial arrival was a positive experience, and we hope that your overall stay met your expectations. However, we regret to learn of your disappointment regarding the air conditioning unit and the comfort of your bed. Please be assured that we take this feedback seriously and will address these concerns appropriately. Thank you for your understanding and patience. We hope you will consider providing us with another opportunity to demonstrate ou... read more
Felt safe but disappointed with the room this time We always stay there and all the other rooms we have stayed in was great. But I dont if how went to pay for the room, caused us to have that room or what. The bathroom door, you had to lift up on the doorknob and pull it to close it. The vent in the bathroom was busted up pretty good. The internet was always free and we had to pay for it this time. We will stay there again. I would complain to my son and he always said where else can you find a place that has a kitchenette a... read more
Business response:
Dear Melissa, We greatly value your ongoing loyalty and sincerely regret that your most recent visit did not meet the high standards you have come to expect from us. Please accept our sincerest apologies for any inconvenience you experienced. We appreciate you taking the time to provide us with your feedback, as it is essential for us to address these concerns appropriately. We look forward to the opportunity to welcome you back in the future, where we are committed to ensuring that your experience matches the excellence you... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.