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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was coffee and granola bars: doesn't count. Suite was nice but location was very difficult to find.
Business response:
Dear Frances, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed the comfort of your suite and appreciate your kind remarks. However, we regret any inconvenience you faced while locating the property and with the morning refreshments. Your comments are valuable and will help us enhance the guest experience. We hope you will consider staying with us again for a more seamless and satisfying visit in the future. Sincerely, Hotel Management
All good
Floor is very old and have lots of strong strains Kitchen stove is never worked
Business response:
Dear Haribalakrishnan, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the flooring and the kitchen stove, as this does not reflect the standard of comfort and functionality we aim to provide. Your comments are important and will be reviewed by our maintenance and housekeeping teams to ensure improvements are made. We value your input and hope to have the opportunity to welcome you back in the future, providing a stay that better meets expectations an... read more
Honestly was overall a nice stay. I was weirdly places in a handicap room so it was oddly large for just myself in the room. But it was a very nice comfy room.
Business response:
Dear Milina, It is great to hear that you enjoyed your stay and found your room comfortable. At Extended Stay America, we aim to provide a welcoming and relaxing environment for all guests. We are glad that the spacious accommodations added to your comfort and that your experience was overall positive. We look forward to hosting you again and providing another pleasant visit in the future. Sincerely, Hotel Management
Nice place in a good location Nice hotel for the money. TV needed work
The room was clean, service was acceptable when we needed a bathroom sink unplugged. However, as a whole, the hotel lacked all of the things it claimed to offer. A coffee pot was not available for our room, when we asked for glasses or mugs for our room those also were not available. We were given plastic cups and told if we needed more we could come back. Paper cups were not readily available for the coffee provided with breakfast (no other kind offered), when we asked for cups on our first morning (assuming they had just r... read more
Business response:
Dear Brooke, We are sorry to learn that several aspects of your stay did not meet expectations, particularly regarding the availability of certain amenities. This is not the experience we aim to deliver, and your feedback has been shared with our staff for attention. It is reassuring to know your room was clean and that our team was responsive to your maintenance request. We appreciate your comments, as they help us make meaningful improvements for future guests. Sincerely, Hotel Management
Not really a breakfast.
Business response:
Dear DANIEL, Thank you for taking a moment to share your feedback. We appreciate your perspective regarding the morning offerings and value your input as we continue to explore ways to enhance our guest experience. Many visitors find our grab-and-go selection convenient for a quick start to the day, and we are always reviewing options to better meet different preferences. Your comments are important to us, and we hope to welcome you back for an even more enjoyable stay. Sincerely, Hotel Management
Bugs in the room, blankets and pillows uncomfortable
Business response:
Dear Estephania, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments regarding amenities will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding vis... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,077 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.