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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent
Business response:
Dear Guest, We are pleased to hear that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management
Thank you
Okay but not great. The hotel was conveniently located for us, but was really showing its age. The refrigerator in our room had a loose seal that made it difficult to close. The fan in the bathroom was ridiculously loud. And when I looked under the bed, there was a lot of dust dirt. The grab and go breakfast consisted of granola bars, and plastic wrapped muffins.
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Staff was awesome. Bad part was fridge was dirty. Had coke spills and food spills on it. Bathroom was dirty as well. I asked front of ot could be cleaned and was told cleaning only goes every 7 days. He was noce about it though. Also was told tjere was no pots or silverware.
Business response:
Dear Marco, We appreciate your review of our hotel and are glad to learn that you appreciated the service provided by our staff. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Additionally, to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon req... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.