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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy check in. The AC didn’t work well and the bed was real hard. Other than that nice stay for a quick trip
Business response:
Dear Hope, We sincerely appreciate your feedback. We are pleased to know that your initial arrival was a positive experience, and we hope that your overall stay met your expectations. However, we regret to learn of your disappointment regarding the air conditioning unit and the comfort of your bed. Please be assured that we take this feedback seriously and will address these concerns appropriately. Thank you for your understanding and patience. We hope you will consider providing us with another opportunity to demonstrate ou... read more
Felt safe but disappointed with the room this time We always stay there and all the other rooms we have stayed in was great. But I dont if how went to pay for the room, caused us to have that room or what. The bathroom door, you had to lift up on the doorknob and pull it to close it. The vent in the bathroom was busted up pretty good. The internet was always free and we had to pay for it this time. We will stay there again. I would complain to my son and he always said where else can you find a place that has a kitchenette a... read more
Business response:
Dear Melissa, We greatly value your ongoing loyalty and sincerely regret that your most recent visit did not meet the high standards you have come to expect from us. Please accept our sincerest apologies for any inconvenience you experienced. We appreciate you taking the time to provide us with your feedback, as it is essential for us to address these concerns appropriately. We look forward to the opportunity to welcome you back in the future, where we are committed to ensuring that your experience matches the excellence you... read more
Better than expected Quick check in. Friendly staff. Close to the mall and tons of food places. Great view of the sandias. Clean, safe and affordable.
Business response:
Dear Brittney, We are delighted to hear that you had a great experience during your stay at our hotel. We truly love what we do, and it’s always rewarding to be recognized for our efforts! We will share your kind words with our staff, and we hope to have the pleasure of hosting you again soon at Extended Stay America.Sincerely,Hotel Management
The restroom is not super dirty but it’s not very clean
I like staying here when I visit, it's always pretty clean, the staff is nice and polite, but I have noticed the plumbing is really noisy. We were resting in our room and the sink started to sound like it was bubbling up. It was hoping it wasn't going to continue and explode. Please do something about this. Thank you!
Business response:
Dear Sheryl, We are so glad you came back to see us! Thank you very much for the wonderful comments about our staff and our accommodations. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Thank you for choosing Extended Stay America. We look forward to welcoming you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.