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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place in a good location Nice hotel for the money. TV needed work
The room was clean, service was acceptable when we needed a bathroom sink unplugged. However, as a whole, the hotel lacked all of the things it claimed to offer. A coffee pot was not available for our room, when we asked for glasses or mugs for our room those also were not available. We were given plastic cups and told if we needed more we could come back. Paper cups were not readily available for the coffee provided with breakfast (no other kind offered), when we asked for cups on our first morning (assuming they had just r... read more
Business response:
Dear Brooke, We are sorry to learn that several aspects of your stay did not meet expectations, particularly regarding the availability of certain amenities. This is not the experience we aim to deliver, and your feedback has been shared with our staff for attention. It is reassuring to know your room was clean and that our team was responsive to your maintenance request. We appreciate your comments, as they help us make meaningful improvements for future guests. Sincerely, Hotel Management
I have stayed at this location a couple of times. The most recent was without issue. However the first time, when I arrived there were two gentlemen standing out by the front entrance near the front doors rived. It was late , between 10:00 and 11:00 p.m., I'm a female alone and there was not a much light near the front Door. I even cruised around the building and came back hoping they would have walked away, I then phoned a family member to stay on the phone with me as I got out of my vehicle to walk to the front door. Other... read more
Business response:
Dear Sarah, Thank you for taking the time to share your experience. We’re delighted to know your recent visit was smooth and enjoyable, and we truly appreciate your loyalty as a returning guest. We also recognize how important it is to feel secure and at ease during every stay. Your comments are valuable and will help us in our efforts to ensure the overall environment is welcoming for all visitors. We’re grateful for your thoughtful feedback and look forward to providing you with another pleasant and comfortable visit in th... read more
Clean room, staff were nice but just the ADA bathroom didn’t have bar in the shower like it was shown on the website.
It was okay as expected for the price
Business response:
Dear Ray, We’re glad your stay met your expectations for value. At Extended Stay America, we strive to offer comfort and convenience at an affordable rate, and it’s good to know we achieved that for you. Your feedback is important, and we’ll keep working to make each guest experience even better. We look forward to welcoming you back for another visit that exceeds expectations. Sincerely, HotelManagement
Very average hotel however an East facing room on the second floor offered a nice view of the city.
Staff is awesome For those of us living in hotels, the staff is exceptional. I understand they work like the rest of us they also have a level of understanding that most employees don't have! I appreciate the staff
Business response:
Dear Guest, We’re so pleased to hear you felt well cared for by our team. At Extended Stay America, we truly value creating a welcoming and understanding environment for all our guests. Your thoughtful words mean a great deal to us and will be shared with our staff. Thank you for recognizing their efforts, and we look forward to having you stay with us again whenever you’re in the area. Sincerely, HotelManagement
Clean and quiet.
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.