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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very practical
Disappointed We were disappointed with our stay. The room at this extended stay room was very under stocked. No coffee pot, dishcloth, dishsoap, napkins, cutlery. Cabinets were empty. Grab and go breakfast had 2 muffins out when we went, nothing else, no coffee just hot water. Had to wait and ring the bell repeatedly to check out
Business response:
Dear Deanna, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Please know that, to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon request. Additionally, we will work diligently to ensure a consistently satisfying breakfast for all our guests. Your concerns hold significant importance for us, and we appreciate your candi... read more
Just needs to be remodeled like the Rio Rancho location
Business response:
Dear Clarence, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been duly noted and will be shared with the relevant personnel. We trust that the remainder of your stay was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
Place was quite
Business response:
Dear Elmer, Thank you for selecting Extended Stay America for your accommodation needs. We are pleased that you enjoyed your stay in our tranquil setting and that your experience was favorable. We eagerly anticipate the opportunity to welcome you back for another rejuvenating stay in the near future.Sincerely,Hotel Management
No Free Breakfast during our stay We went to Albuquerque for the Balloon Festival, crazy thing is they don't offer free breakfast and the front desk said they will have it back by Monday.
Business response:
Dear Jonna, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We value your feedback as it helps us know how we can improve our guest experience.Thank you for bringing this to our attention. We trust that the remainder of your stay was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,200 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.