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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Person at front desk tried to charge me more that the agreed amount that amounted to /- $10.00. When confronted about the change in price he redid the transaction and the price was /- $3.00 less that agreed price. Something funny is going on in this transaction. Facility was rather worn and had a poor smell. While checking for bed bugs under the mattress I found a brand new screw driver and no bed bugs.
Business response:
Dear ED, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you, but we will check what went wrong. Also, we will discuss with our housekeeping to double-check the room before delivery. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management
Overall good. Overall was ok. Bring your own conditioner. Shampoo is supplied but no conditioner.
Very clean, nice views of mountain & sunrise
Business response:
Dear Nadia, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We're thrilled to read that you enjoyed the cleanliness of our hotel and that you appreciated the beautiful views of the mountain and sunrise during your stay. We strive to provide a pleasant and comfortable experience for our guests, and we're glad that we were able to meet your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Good for the price, but the hallways and room smelled like chinese food or some kind of stench.
Business response:
Dear Jerrald, Thank you for choosing to stay with us. While we are happy that you found our accommodations affordable, we regret the issue that kept it from being perfect. Rest assured that we take your feedback seriously and will address this issue promptly. We value your patronage and hope to exceed your expectations in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.