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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the fact that there were spider webs in the room and the pillows were as flat as pancakes.
Business response:
Dear Angelica, Thank you very much for posting a review of your stay. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Not bad. Had to get a new TV but as usual the place was clean, comfortable and a reasonable price.
The door lock was defective and I sought help 4 times at the front desk. Finally asked to talk to the manager who proceeded to blame me for clearing the card that I held in my hand. Manager finally came to the door and showed that the door in fact did not work correctly but if you swipe just the tip quickly a half a dozen times it would eventually work. Took 32 tries on New Years morning to open the door - I had not been drinking. Alarm clock was broken and never replaced. Phone did not work but was eventually fixed. Window ... read more
Business response:
Dear Eric, First, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that... read more
Everything in the room look old, on my arrived the hallway smell like garlic, shower head not adjustable very uncomfortable to shower. Two day stayed no room service.
Business response:
Dear Guest, Thank you for staying with us. We are sorry for the inconvenience you had during your stay. We have noted your feedback regarding the abovementioned issues and will address them adequately. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will coach our front desk st... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.