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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was clean the staff was friendly and even gave restaurant recommendations. Would go back for sure.
Business response:
We hope to see you back in the area soon! Stay Safe, and thanks for the great feedback!
To nosy We had 1 bed for a family of 3 and we had to share the one bed, the pillows were too used, it wasn’t quite, you could hear every noise outside. Our night was restless.
Business response:
Quint, thank you for the candid review. We regret the noise disturbance you encountered and are sorry we were not able to accommodate you in the room of your choice. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to... read more
Not so fun times. The guy at the check in desk was rude. The floors in the hotel room were dirty, dusty, with debris everywhere. Otherwise, it was clean. The microwave DIDNT work. The sink in the bathroom is also broken. The walls are thin so it’s incredibly noisy. The entire experience was pretty subpar. Oh yeah and I have a disability and guess what’s broken— the elevator.
Business response:
Marisa, thank you for selecting our hotel and being our guest. We apologize for the behavior of our associates and the cleanliness and maintenance issues in your suite. We will discuss this with the teams involved to ensure we deliver excellent service and spotless accommodations. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
the staff at the front desk was super nice and helpful. The only thing is that the room wasnt cleaned very well, the shower and microwave were dorty and the halls inside had trash and dirt all over
Business response:
Thank you for staying with us and for your candid review. We are glad you were pleased with our courteous front desk service. However, we apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
We liked the set up of the rooms. The room smell of urine and we only had two pillows. Went to the front desk twice. One time no one was available. The other, they were out of pillows..
Business response:
Thank you for taking the time to review our hotel. We are glad you were pleased with our accommodations. However, we apologize for the cleanliness issues you encountered, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
The gentleman at the front desk couldn't take the time to give me a receipt for my two day stay because he had just come on dutyl. Poor Excuse, if he could not find the time to work with a guest he should not be at the front desk
Business response:
Thank you for choosing Extended Stay America and for your terrific review. We are glad you had a pleasant stay with us and that our location worked well for you. However, we apologize for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,069 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.