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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water on floor Once we were in the room I went into the restroom and there was water to the left of the toilet on the floor. I called the front desk they sent up maintenance and he just used toilet paper, no gloves on, to wipe up the mess and just throw it in the toilet. I wasn't sure if it was urine or if it was water left over from either mopping or the previous tenants from taking a shower so I was not about to touch that water.
Business response:
Travis, thank you for making Extended Stay America a part of your travel plans. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the concerns you had with the bathroom. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Had to wait about 20 to 30 minutes for the guy to come and check me in. He told the people ahead of me that they were sold out but was able to conveniently upgrade my room because what I had requested was unavailable. I didn’t appreciate the$200 security deposit.
Business response:
Cindy, thank you for posting a review of your recent stay. We are sorry we were not able to accommodate you in the room of your choice and apologize for the unpleasant experience you had at the front desk. We will share your comments with our team and make sure we are well-poised to serve you better. We regret your disappointment with our incidental charges. Please know, this is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We do hope you will sta... read more
Business response:
Vanessa, Thank you for the great review on Hotels.com. We hope you will come stay with us again! Make it a great day!
Business response:
Rosa, Thank you for the great review, we hope to see you again soon! Travel Safe
Staff was helpful, the property looked like updates were being made. No pool or breakfast because of COVID so that was a down side.
Business response:
Thank you for the great review and information, we share all feedback with our team. We are working with local area to safely reopen our pool as soon as possible. Make it a great day!
Stay was good. The pull out couch bed was broken, staff didn't seem to care (but we didnt make a huge deal about it) my son is a toddler and was able to just sleep on the couch as is. They did let us go get extra blankets for him. They don't have any dishes in the suites anymore which is different but probably due to Covid. Animals are allowed in the hotel and walls are kinda thin, heard people taking their pets out in the middle of the night for potty breaks. Overall the stay was nice.
Business response:
Thank you for staying at Extended Stay America and leaving your review. We are glad you had a pleasant stay and that you were happy with our accommodations. However, we regret the inconvenience you had due to the noise issue. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Not a good one night stay. No one at the front desk to check in. After waiting for 10 minutes, had to call from cell to ask them to check me in. Required a $200 security deposit held for 10 days for a $78 room. No glasses of any kind in room. Tub didn’t drain and paint peeling. Only a thin blanket on bed which was right beside air conditioner. Not a very convenient location from I-25. May be an economical alternative for a long term stay because of the kitchen, but not a good place for a comfortable rest after a very long da... read more
Business response:
Thomas, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,069 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.