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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so fun times. The guy at the check in desk was rude. The floors in the hotel room were dirty, dusty, with debris everywhere. Otherwise, it was clean. The microwave DIDNT work. The sink in the bathroom is also broken. The walls are thin so it’s incredibly noisy. The entire experience was pretty subpar. Oh yeah and I have a disability and guess what’s broken— the elevator.
Business response:
Marisa, thank you for selecting our hotel and being our guest. We apologize for the behavior of our associates and the cleanliness and maintenance issues in your suite. We will discuss this with the teams involved to ensure we deliver excellent service and spotless accommodations. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
the staff at the front desk was super nice and helpful. The only thing is that the room wasnt cleaned very well, the shower and microwave were dorty and the halls inside had trash and dirt all over
Business response:
Thank you for staying with us and for your candid review. We are glad you were pleased with our courteous front desk service. However, we apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
We liked the set up of the rooms. The room smell of urine and we only had two pillows. Went to the front desk twice. One time no one was available. The other, they were out of pillows..
Business response:
Thank you for taking the time to review our hotel. We are glad you were pleased with our accommodations. However, we apologize for the cleanliness issues you encountered, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Will not stay there again It took over 25 minutes for someone to show up at the front counter, when she did, rudely stated that she had to do something else, there was no welcoming or I will be right with you. When she did get around to check me in she ran me around the parking lot to get my temp tag number, while a gentleman was standing in the foyer smoking a cigarette right next to the sign that states no smoking. When I did get my key, room 234 it was dirty, bed not made, trash and empty bottles laying around. Went back ... read more
Business response:
Lloyd, thank you for choosing us and for reviewing your stay. We are sorry for the noise disturbance you encountered and apologize for the cleanliness issues you encountered, We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the unprofessional behavior of our front desk staff with the appropriate individuals and make sure we are more consistent in our service delivery going forward. We hope to have to chance to welcome you back ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 1,976 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.