Extended Stay America - Albuquerque - Rio Rancho Blvd.

Business response:

Jennifer, thank you for your kind review. We are delighted to know you had a had an excellent stay with us and liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America and for bringing along your furry friend! Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We are glad our convenient first floor suite was perfect for you and your pet to enjoy your stay with us. Thanks once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management 

Business response:

Roberta, thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. We're glad you enjoyed your stay overall, and we apologize for failing to meet some of your expectations. We hope you will give us another opportunity, as we'd love to ensure a comfortable and relaxing stay. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gaye, it is good to read you enjoyed your stay at Extended Stay America. Our guests count on continuous access to our complimentary Wi-Fi, so we apologize for the short interruption of service during your stay. We appreciate you staying with us and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Marie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Davide, thanks for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and that our breakfast offerings were to your satisfaction. Your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are pleased your overall stay with us was good, but we are sorry we missed meeting some of your expectations. We have shared your feedback with our team in an effort to improve our facilities moving forward. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Karen, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management