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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok hotel has some issues Don't count on breakfast. They only have muffins (which they ran out of most days by 8 am), oatmeal and granola bars. The last 2 days they had no muffins at all. The coffee was also out by 8:30am and breakfast was supposed to be until 9:30. The only had coffee to drink-- nothing for the kids. We had the drain back up in our shower and they had to clear in the next day. The last couple of days we were there they must have sprayed for bugs because we saw a lot of dead ones on the carpet in the halls. M... read more
Business response:
Kate, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely... read more
Check to make sure pool is working. The room was nice as it usually is when we stay here, but my issue was that the pool was closed and that was the whole purpose of our trip out of town. I called the day I made the reservation at least 5 times and no one answered to make sure pool was available. By the time we checked in it was too late to cancel without being charged so we juat stayed there any ways. The room was nice but just disappointed about the pool situation.
Business response:
Marcos, thank you for your feedback. Please accept our apologies for not meeting your expectation and for the poor service you experienced when you contacted our hotel. Your feedback has been shared with our front desk staff, and we are taking immediate steps to ensure we provide excellent guest’s experience. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Very nice, clean and comfy! It felt like being at home!
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Stay was ok. Overall stay was ok. Pool was very nice. Beds were small. Was not able to get any extra pillows. The breakfast was horrible. It only consisted of instant oatmeal, granola bars & coffee. Daily housekeeping is an extra charge. Location was great. Sonic & quick shop in walking distance.
Business response:
Jacque, thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked our courteous service and that our ideal location was the highlight of your stay. However, we are sorry you couldn’t experience a good night’s sleep due to the bedding issue. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Good stay with family. Our stay here was comfortable, nice and quiet. Room were clean and homie feeling.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked your well-appointed room. Thanks again for being our guest, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Love in Rio Rancho!! The pool is NOT up and going at this time--please be sure to call ahead. Don't expect a discount if you have already paid for your stay. The short lady at the front was very rude, but the maids made up for it. Minus the desk clerk and pool-- top notch place. Also, THE CITY OF RIO RANCHO IS a GREAT PLACE TO STAY OUTSIDE OF ABQ!! Every person who lived there talked about how much they love living there and how safe the city is. Definitely recommend this hotel.
Business response:
Lacitika, thank you for staying at Extended Stay America. Although you had a pleasant visit, we are sorry for the issues you had while here. We value your feedback as it will help us improve our guest experience moving forward. We appreciate you recommending us and look forward to serving you much better in the future. Sincerely, Hotel Management
Home away from home Best motel by far...will be using indefinitely
Business response:
Ricardo, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time here. Thanks again for making us your home away from home. We look forward to your next visit soon. Sincerely, Hotel Management
Overall Okay Wonderful customer service, quiet rooms, but dirty
Business response:
Anna, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
There was quite a bit of guest noises (kids participating in local competitions running around); only way room was cool was the fan constantly blowing and was a little loud. Limited breakfast - continental, coffee, muffins, instant oatmeal.
Business response:
Christine, thanks for evaluating your experience at our hotel. Although you had a nice stay with us, we are sorry for the noise issue and that our grab-and-go breakfast offerings weren’t to your satisfaction. Also, we apologize for the inconvenience you had in your room. Your feedback is shared with the appropriate individuals in an effort to serve our guests better going ahead. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 1,974 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.