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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were very dark. TV didn’t work well. There was still trash and dirty clothes under the beds and couches from previous tenants. My children and I weren’t to comfortable.
Business response:
Thank you for being our guest. We are happy to know you had an overall good stay with us, but we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
Mediocre Was unimpressive, clean but no wash clothes, only hand towels and bath towels. One tiny tube of shampoo, no conditioner. No office center to print out anything. Then got charged for “incidentals” and had to make phone calls to get that corrected. Was cheap for a reason I guess
Business response:
Thank you for choosing us for your stay. We are happy to know your overall stay was enjoyable, but we are sorry we missed meeting some of your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will choose us again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Lawrence, thank you for your nice rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Service I can say the service was really good!! Rooms were clean, and all in all I would defantly go back here again!
Business response:
Brian, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Location convenient everything is close by Although the rooms are non-smoking our room smelled like someone had just smoked a pack of cigarettes. The furniture was dirty, the kitchen hadn't been cleaned in a while, and the entire room smelled. We asked for an air freshener and were given a Fabreeze spray bottle to "refresh" the room which by the way didn't work. The "free breakfast" was nothing more that coffee and prepacked muffins.
Business response:
Manuel, thanks for taking the time to review our hotel. We are glad to read you had an overall pleasant visit and liked our location. however, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in th... read more
stay again anytime Our stay at extended was nice staff was very helpful and polite. surrounding area was excellent for shopping and places to eat and dine.
Business response:
Tommy, it's a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed our exceptional service as well as our great location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Interesting find! Needs to change fitness center photo...shows free weights, but there are none... Found a pair of old work boots under the bed while looking for the remote! Hahaha so might want to make sure House keeping is getting the job done correctly every time. Other than that...Nice Place to put my feet up.
Business response:
Ernest, thank you for your review of Extended Stay America. We are pleased to know that overall you had a good stay. However, we are sorry for the service issues you had and regret the inconvenience it caused. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Dora, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 4.2 star rating with 1,104 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.