This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel in the Albuquerque area close to shopping and dining. Easy access to the highways.
Business response:
We appreciate you taking the time to share your comments. I am pleased to hear our location was convenient to you and that you found our hotel's condition to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
New Mexico Adventure Good hotel close to shopping and dining. Nice place to stay while in the Albuquerque area. The rates are VERY good for the product. Hotel was under renovation, but it was still quiet and the room was updated and clean. Highly recommend this hotel to those wanting value without sacrificing on quality.
I hot a room and the check in is at 3 and they did not have a room available until 4, not happy with waiting for a room
Business response:
Dear Guest, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future. Sincerely, Hotel Management
Smells bad, lacks basics like bedsheets pillows towels tissue paper. One has to go ask for them. Breakfast is coffee!
Business response:
Dear Guest, We’re very sorry to hear that the room condition and amenities did not meet your expectations, and we regret the inconvenience this caused during your stay. While we are an extended-stay property and offer certain items upon request at the front desk, we understand this did not provide the comfort you were looking for. We also regret that the morning offering fell short, and we have shared your feedback with our team as we work to improve the experience for our guests. We are committed to providing outstanding se... read more
This hotel SUCKS. Its loud and full of disgusting, trashy people. Its dirty and cheap. Everything about it is designed to be crappy, cheap, and annoying. The internet, for example, is awful. Its slow and weak, obviously purposefully in order to annoy you into PAYING for better internet, "conveniently" offered when you try to connect to the garbage service provided. The showers are godawful, unsatisfying and CHEAP. The dollar store showerheads will make you ask "where is the water?" and then answer "in a thousand needle sized... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during yourstay, including the noisy environment and the difficulties with our internet service. Additionally, we understand how frustrating it must have been to deal with the issues in your room, and we truly regret any distress this caused. Please know that we are committed to improving our services and ensuring a more comfortable experience for all our guests. Regarding the billing issue, we understand your frustrations and ask that you allow us some... read more
Room smells like urinec stains on bed sheets and heater/ac is hot or cold no in between
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet expectations and that you encountered issues affecting comfort and cleanliness. Your feedback regarding room condition and climate control has been shared with the appropriate teams for immediate attention. We value your input, as it helps us improve, and we hope to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Our room was right next to the 3 lane street and the curtains let light in. The mattress on the sofa bed was super stained. We had to ask for extra blankets and pillows - they didn't have any extra pillows.
Business response:
Dear Guest, Thank you for sharing your experience and for choosing to stay with us. We are grateful for your visit and sincerely regret that certain aspects of your stay did not meet expectations. Your observations regarding comfort and bedding availability have been noted and forwarded to the appropriate teams for attention. We are committed to enhancing guest satisfaction and hope you will consider giving us another opportunity to provide a more comfortable and seamless stay in the future. Sincerely, Hotel Management
We love to stay At Extended stay, but lately the rooms have been a little dirty their floors are full of hair and dust.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you enjoy staying with us, and we truly value your loyalty. We also appreciate your observations regarding the cleanliness, as maintaining a fresh and well-kept environment is very important. Comments like yours help guide our efforts to enhance housekeeping standards and ensure every room is comfortable and inviting. Your input is sincerely valued, and we hope to have the chance to welcome you back so we can provide you with the flawless exper... read more
Clean room but no utensils, blow dryer, coffee, dish soap, plates, cups, cutting board, glasses. You had to request all of these at the front desk. This was unlike any extended stay I've ever experienced. It was just inconvenient.
Business response:
Dear Guest, We understand that having to request basic items such as utensils and kitchen supplies created an inconvenient experience for you. We also recognize that missing amenities can be frustrating. Items such as hairdryers are available and complimentary at the front desk anytime. Kitchenware for your suite is also kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. Your feedback has been shared with the team, and we hope to provide a smoother stay next... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.