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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good hotel The hotel stated there was a pool and free breakfast but its not true. The phone and the alarm on the room were not working. The window was also duck tape .Overall not a good hotel i think what is advertised should match what we get.we were looking forward to the pool but there was none.
Business response:
Dear Jazmin, We sincerely apologize for the discrepancies between what was advertised and what you experienced during your stay. Additionally, the issues with the phone, alarm, and window condition are unacceptable and have been reported to our maintenance team for immediate correction. Your input is important and helps us improve both communication and the quality of our accommodations. We appreciate your comments and hope to serve you better in the future. Sincerely, Hotel Management
The advertised breakfast is incorrect and they are aware of this problem without fixing it. There is no breakfast, just coffee and some poor quality muffins in sealed plastic, this is not breakfast of any kind.
Business response:
Dear WILLIAM, Thank you for your feedback. We apologize that our breakfast option did not meet your expectations. Our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day. We appreciate your input as we seek ways to enhance the guest experience. We hope the future stays offer a more satisfying experience. Sincerely, Hotel Management
Two of the three rooms I booked were dirty, and although the website says they have a pool, it has already been closed.
Business response:
Dear Hector, Thank you for your feedback. We apologize that your rooms did not meet cleanliness expectations. Your comments have been shared with our team to ensure better preparation moving forward. We appreciate your input and look forward to welcoming you back for an enhanced experience. Sincerely, Hotel Management
Never again. Room Floor was sticky. Sheets were dirty the shower curtain is hung to high so water goes on the floor. The "breakfast" WASNT. They had to small baskets of blueberry muffins and a handful of hard breakfast bars. Not even a variety of muffins just blueberry. Not what was left a 830 but refilled. The hallway by exit door smelled of heavy smoke "non smoking building" Not that i used it but i noticed the dryer door was completely off the dryer and on top of washer. The place was just a mess.
Business response:
Dear Jeff, We’re sorry your experience was so disappointing and that multiple aspects of your stay failed to meet expectations. This is not the standard we strive to uphold, and your feedback is being taken seriously to help us improve. We appreciate you sharing your experience and hope for the opportunity to provide a much better stay in the future. Sincerely, Hotel Management
The room was decent and met basic expectations in terms of cleanliness and comfort. Unfortunately, the experience was overshadowed by the constant sound of dogs barking throughout the day. It made it difficult to relax and enjoy the stay. If you’re sensitive to noise or looking for a peaceful environment, this is not the best choice.
Business response:
Dear Katrina, Thank you for sharing your feedback. We’re pleased that the room met your expectations for cleanliness and comfort. However, we regret the disruption caused by the noise. We understand the importance of a peaceful environment and apologize for any inconvenience this may have caused. Had we known about the issue, we would have been happy to assist you. Your comments help us identify areas for improvement, and we will explore better ways to manage noise disturbances. We hope you will consider giving us another ch... read more
Staff was ok while checking in. We stayed on the first floor near the exit door. We walked into the room. Horrible smell. Smelt like cigarettes. The bathroom was not clean at all. The bathtub was painted. Bathroom also smelt like cigarettes. Next to the window. Sugar ants we're coming in. I did let the front desk aware of this. His response was I don't have another room to provide you. I will head there soon to clean. He never showed up to clean it up or take a look at the ant situation. I had to make a trip to Walmart and p... read more
Business response:
Dear Halisha, We sincerely apologize for the condition of the room and the overall discomfort you experienced during your stay. The lack of cleanliness and unresponsive service does not reflect the level of care we aim to offer. Your feedback is being taken seriously and will be shared with the appropriate teams to ensure immediate attention. We hope you will consider returning so we can provide a more comfortable stay. Sincerely, Hotel Management
There is no pool, even though it’s listed in the amenities; also your room isn’t guaranteed, even if you prepay, so you may get stuck with a smaller room and having to accept a refund. You also have to ask for body-size towels for showers; they don’t automatically put them in your room. All around, I got a room to stay for a cheap price, but if I had it to do over again, I’d choose to spend the extra and stay somewhere else.
Business response:
Dear Benjamin, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. We greatly value your feedback and look forward to the opportunity to p... read more
One of the doors was missing on The suite bedroom for privacy and mold around the bath tub stains in the seats food still left on the table and windows had tons of dirty scum that messed up The view of the mountains and plus there was only one attendant at the front desk... My check in was delayed almost 30 minutes when I was supposed to check in at 3:00 when I was there at 2:50 and then I came back at 3:10 but it wasn't ready until around 3:30ish and some of the outside window screens had holes in it.
Business response:
Dear Glenn, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the suite’s condition and delayed check-in. Your feedback regarding cleanliness, maintenance, and service has been shared with our team to ensure improvements are made. We appreciate your comments and would value the opportunity to provide a better experience on a future visit. Sincerely, Hotel Management
never again
Business response:
Dear Ron, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your comments are valuable and will be shared with our team as we continue to strive for improvement. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.